Building Manager - IE

James Madison University•Harrisonburg, VA
•Onsite

About The Position

The Festival Conference and Student Center is seeking motivated and dependable students to join our Operations team as Building Managers for the 2026-2027 academic year. Building Managers play a vital role in supporting the safe, welcoming, and effective operation of one of JMU's most active campus facilities. Working independently and collaboratively, Building Managers support events, assist guests, operate facility technology, respond to operational needs, and contribute to a positive experience for students, staff, and visitors. This position provides valuable opportunities to develop leadership, communication, teamwork, critical thinking, professionalism, and problem-solving skills in a dynamic event-centered environment. Student Life welcomes candidates who can contribute to the rich mix of skills, voices, life and work experiences, cultures, and perspectives found in our university community. Our mission is to foster belonging through the personal growth and development of engaged citizenry by providing welcoming experiences and spaces!

Requirements

  • Dependable, customer-focused students who communicate effectively.
  • Ability to work well both independently and as part of a team.
  • Demonstrate professionalism in a fast-paced environment.
  • Willingness to learn new technologies.
  • Ability to adapt to changing situations.
  • Availability for evening and weekend shifts.
  • Ability to support the physical demands of event and facility operations.
  • Must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Nice To Haves

  • Develop leadership, communication, teamwork, critical thinking, professionalism, and problem-solving skills.

Responsibilities

  • Oversee assigned facility operations and serve as frontline representatives of the Festival Conference and Student Center during evenings and weekends.
  • Conduct regular facility walkthroughs.
  • Opening, managing, and closing the facility.
  • Preparing, operating, maintaining, and troubleshooting audiovisual equipment and operational technology used for meetings and events.
  • Providing exceptional customer service to students, guests, colleagues, and campus partners through effective communication and problem-solving.
  • Monitoring facility conditions and responding appropriately to operational issues, customer concerns, and unexpected situations.
  • Supporting successful events by assisting with room setups, event logistics, and facility operations.
  • Working independently while collaborating effectively with student and professional staff to achieve team and facility goals.
  • Demonstrating professionalism, dependability, adaptability, and sound judgment in a fast-paced environment.
  • Learning and consistently applying departmental policies, procedures, and operational expectations.
  • Providing peer leadership during assigned shifts by modeling expectations, communicating priorities, and supporting fellow student employees.
  • Completing assigned responsibilities that may include moderate to heavy lifting and supporting a varied event schedule.
  • Hours typically range from 5-15 hours per week and include evening and weekend shifts.
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