Building Maintenance Assistant

City of Charlotte•Charlotte, NC

5d•Onsite

About The Position

Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service. This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs. The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it. SUMMARY The Facilities Maintenance Crew Member performs routine cleaning, upkeep, and minor repair work at bus stops, rail stations, shelters, platforms, and other passenger facility locations to help ensure safe, clean, accessible, and customer-ready transit environments. Reporting to a Stops or Stations Supervisor, this role supports day-to-day field operations by maintaining passenger amenities, responding to service requests, addressing visible facility issues, and helping preserve the appearance and functionality of public-facing transit assets. This position performs hands-on field work across a distributed set of locations and is responsible for completing assigned cleaning, maintenance, and support tasks in accordance with established procedures, safety requirements, and service standards. The Facilities Maintenance Crew Member works independently or as part of a crew and helps identify and report hazards, damage, accessibility concerns, and other issues requiring follow-up.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One (1) year of experience in facilities maintenance, custodial work, grounds work, public-space upkeep, construction support, or a related field, or the ability to learn and perform the required duties.
Experience using basic hand tools, cleaning equipment, or light maintenance equipment.
Ability to perform outdoor physical work in varying weather and field conditions.
Ability to follow work instructions, safety procedures, and basic documentation requirements.

Nice To Haves

Experience in public transit, municipal facilities, grounds maintenance, custodial operations, or another field-based public environment.
Experience performing minor repairs, sign installation, graffiti removal, or public amenity upkeep.
Experience working in roadside, outdoor, or customer-facing service environments.

Responsibilities

Perform routine cleaning and litter removal at bus stops, shelters, rail stations, platforms, and other passenger facility locations.
Remove graffiti, stickers, unauthorized postings, trash, and debris from assigned facilities and surrounding areas.
Power wash shelters, pads, station surfaces, and other public-facing elements as assigned.
Help maintain a clean, orderly, and customer-ready environment across assigned stops and stations.
Perform minor maintenance and repair tasks such as replacing shelter panels, hardware, fasteners, light bulbs, sign components, receptacle liners, and similar items.
Install, repair, or replace bus stop signs, posts, schedule holders, wayfinding tools, and other assigned passenger amenities.
Assist with basic upkeep of benches, receptacles, signage, and related stop or station features.
Report more complex repair needs, damaged amenities, or conditions beyond assigned authority to the supervisor.
Clear snow, ice, debris, vegetation, and obstructions from platforms, sidewalks, boarding pads, and pedestrian access areas.
Identify and report hazards, lighting failures, accessibility barriers, vandalism, and safety concerns observed in the field.
Respond to service requests and urgent cleaning or field support needs, including spills and other situations requiring prompt attention.
Follow PPE, traffic-control, and safe-work practices when working in roadside, station, or other public-facing environments.
Transport materials, tools, equipment, and supplies needed for assigned field work.
Record completed work, status updates, and observations in the work order system or other required documentation.
Follow assigned routes, schedules, work instructions, and checklists to complete field tasks efficiently.
Communicate with supervisors and coworkers regarding completed work, observed issues, and support needs.
Interact respectfully and professionally with riders, community members, contractors, and transit personnel while performing work in the field.
Work independently or as part of a crew in support of daily field operations.
Assist with special projects, weather response, and other field assignments as directed.
Perform other related duties as assigned.