Building Liason

CMHA Edmonton•Edmonton, AB

5d•Onsite

About The Position

Reporting to the Senior Manager, Facilities & Housing Services, the Building Liaison provides assistance with on-site supportive property management for a residential apartment building that is owned or managed by the CMHA-Edmonton. The position is responsible for liaising with tenants and ensuring that tenants adhere to safety procedures and tenant building rules and regulations. These rules have been established in accordance with the Residential Tenancies Act and the CMHA-Edmonton policies and procedures to provide a safe and secure living environment for all tenants. The Building Liaison will establish and maintain rapport and trust with the tenants in a non-counselling peer support manner. As the Building Liaison will live on-site, a reduced rental rate is available.

Requirements

Lived experience of mental health challenges and or addiction concerns
Grade 12 Diploma
Previous experience working with individuals with mental health issues
Previous knowledge of the Residential Tenancies Act of Alberta
Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
Attainment and maintenance of a: First Aid certification
Attainment and maintenance of a: Mental Health First Aid certification
Demonstrated understanding of mental health; mental illness, addiction awareness and recovery; information and referral services; and crisis intervention
Good verbal and written communication skills
Strong customer service skills including the ability to interact with tenants in a respectful manner
Problem solving skills to assess problem situations and identify causes, gather and process relevant information, generate possible solutions, and use good judgement to make recommendations and/or resolve the problem
Strength in determining priorities with the need for flexibility
Ability to meet deadlines and respond calmly to challenging situations
Able to prioritize and communicate; work cooperatively with other staff.
Ability to take direction and work independently to complete tasks

Nice To Haves

some post-secondary education in Social Work, Psychology or Human Services is preferred

Responsibilities

Provides on-site support within the apartment building through liaison with tenants and the Senior Manager, Facilities & Housing Services
Assists the Senior Manager, Facilities & Housing Services by ensuring tenants adhere to Building Rules in accordance with the Residential Tenancies Act and the CMHA-Edmonton policies and procedures
Maintains an awareness of any ‘changes’ in individual tenant behavior (e.g. if tenant exhibits problems with mental health or addiction behaviors) that may warrant the intervention of additional support services
Communicates any observed changes in tenant behavior to the Senior Manager, Facilities & Housing Services for possible follow-up with other CMHA-Edmonton or community resources
Provides assistance with the mediation or resolution of issues and problems that may arise with or between tenants
Contacts and involves the Access 24/7, Edmonton Police Services (EPS) and Emergency Medical Services (EMS) as necessary to provide emergency assistance in dealing with health, safety and/or security issues that may arise
Ensures that building security is maintained by confirming that doors are locked, and seeing that unwelcome individuals or intruders depart from the building (without endangering personal safety)
Maintains and posts a weekly schedule identifying on-site availability to meet with tenants, by telephone, to discuss issues or concerns, for 10 hours/week between the hours of 8:00am and 10:00pm
Maintains records of critical incidents and other relevant information as requested by the Senior Manager, Facilities & Housing Services
Gathers and provides information to the Senior Manager, Facilities & Housing Services regarding the apartment building, overall premises and tenants, including completing incident reports on disturbances, damages and personal injuries