Building Foundations Case Manager

HOMELESS ALLIANCE•Oklahoma City, OK

3d•$38,000 - $42,000•Hybrid

About The Position

The Building Foundations Family Support Specialist provides service activities, home-based case management, community-based resource referrals and advocacy efforts for participants in Homeless Alliance’s (HA) Building Foundations Permanent Supportive Housing Program. This position is responsible for monitoring participants’ progress and needs, accessing and linking participants to resources and tracking participants who have exited the program. The Building Foundations Family Support Specialist assists tenants in achieving goals relating to HUD grant requirements.

Requirements

Dedicated to end homelessness in Oklahoma City with a sense of urgency.
A high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
Strong advocacy skills.
Strong writing, reading, listening and speaking communications skills.
Ability to set and observe appropriate boundaries with clients.
Well-developed decision making skills, attention to detail with a high level of accuracy.
Ability to excel in a diverse, collaborative team environment.
A high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations.
Ability to multi-task and remain calm in demanding and unpredictable situations.
Ability to understand various Homeless Alliance operations and procedures.
Ability to maintain a professional, customer service-oriented attitude at all times.
Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
Ability to work and communicate with staff, clients, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
A high level of initiative, effort and commitment towards completing assignments efficiently.
Excellent time management skills and the ability to work with minimum supervision.
Knowledge of community resources available in Oklahoma City.
Ability to transport individuals as needed, and travel to various sites and locations daily.
Two plus years of previous experience in adult case management.
Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.
Valid Oklahoma driver’s license & Proof of Insurance

Nice To Haves

Undergraduate degree in social work or behavioral science, preferred.
ODMHSAS Case Management Certification and SOAR Training preferred

Responsibilities

Provides field based/mobile case management services using evidence-based best practices to persons experiencing long term homelessness.
Case management will pursue an engagement process seeking to build a relationship of trust and support and will involve outreach, screening, intake, assessment, individual service plan development, monitoring, linkage to appropriate community resources, follow-up, advocacy, appropriate discharge, tracking tenant outcomes.
Maintains precise and accurate documentation of case management services, including client files and entries into the program database (HMIS) for every face to face or telephone contact or collateral contact by the next business day.
Assists participants with completing lease agreements and obtaining other supportive documents such as identification, social security cards and so forth as required by leasing agents/property.
Assists tenants in accessing and maintaining entitlements and benefits.
Assists tenants in achieving goals relating to HUD grant compliance; focuses on meeting the specific needs of each individual or family through tenant-driven ISPs (Individual Service Plan).
Participates in Coordinated Case Management with Homeless Alliance co-located partner agencies.
Collaborates on supportive activities with Homeless Alliance partners, including employment assistance programs, job readiness training, financial education, and behavioral health services, to meet the person’s needs, preferences, and goals to build upon his/her strengths.
Assists tenants with obtaining services and supports to enable the person to pursue housing stability and self-determination.
Advocates for needed services and assists tenants in meeting the obligations of tenancy.
Transports clients as needed.
Establishes and maintains close collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
Performs other related duties as required.