Building & Code Enforcement Service Coordinator 2 (OPEN & PROMOTIONAL)

Spokane County

13d•$40,073 - $55,829

About The Position

This position performs office-based administrative and customer service functions in support of the Building or Code Enforcement Departments. It facilitates public access to information and services related to building permits, building codes, code enforcement activities, and other departmental programs. The role applies problem-solving and decision-making skills to help customers, staff, and external stakeholders obtain departmental resources and information. Core work includes creating, processing, documenting, and following up on code enforcement cases and/or supporting building permit application intake and issuance, records management, and communications among departmental staff, commissions, and the public. The position also provides administrative support for building projects, appeals, and related proceedings, along with other clerical and administrative work assigned by supervisory personnel. Assignments may include general office and front-desk coverage, public records support, meeting coordination, permit processing and cashiering, code complaint and civil infraction processing, case coordination, correspondence, and records maintenance. The work environment is primarily indoors with moderate noise and temperature levels. A resume is required with the application.

Requirements

High school diploma or GED equivalent.
Two years of experience in technical and/or clerical work; related coursework and/or training may substitute year for year for up to two years of required experience.
Licensed as a Notary Public in the State of Washington.
Knowledge of construction and/or building permit application and issuing processes, construction, planning, or land use processes, department operations, recording equipment, office software, cashiering, customer service, phone etiquette, modern office practices, grammar, and file maintenance.
Ability to communicate effectively orally and in writing, maintain effective working relationships, answer phones and greet customers, provide courteous process information, perform mathematical calculations, use office equipment and software, maintain filing systems, understand plans generally, take detailed notes and prepare timely meeting and hearing minutes, and handle interruptions effectively.

Nice To Haves

Experience in permitting, construction, planning, or land use processes.

Responsibilities

Answer and direct phone calls; verify parcels, addresses, inspectors, permits, and code complaints.
Assist the public by researching files, processing and maintaining public records requests, making copies, explaining procedures, arranging or providing notary services, and directing customers to other departments.
Perform receptionist and general office duties and respond to routine inquiries and requests.
Attend staff meetings; coordinate phone coverage and provide staff backup as needed.
Coordinate posting materials on bulletin boards, websites, and offices; represent the department at industry events or committees.
Maintain public areas and office resources, including vehicle and conference-room keys, copiers, distribution materials, electronic folders, routing slips, and directories.
Arrange meetings, purchase meeting supplies, reserve locations, and set up rooms.
Provide clerical support to technical, professional, and supervisory staff, including preparing binders, copies, databases, labels, word-processing projects, bulk mailings, schedules, letters, and building permit project support.
Prepare permitting or code enforcement packets.
Process, prepare, and mail unsatisfactory conditions letters, certificates of occupancy, void letters, and SEPA correspondence.
Process incoming and outgoing mail and packages, and record documents with the County Auditor.
Set up, organize, and maintain files; update logs and yearly calendars.
Take inspection requests in person, by phone, voicemail, or website; complete tickets and enter requests into a database.
Support or cover the front desk and triage front-lobby customers.
For Building Department assignments, balance and reconcile cash boxes; accept and process permit payments; process refund requests; review permit application documents and submittals; release permits ready for issuance; answer basic code and fee questions; process building code complaints and coordinate inspection scheduling; coordinate projects with other departments; provide backup to Code Enforcement service coordinators; and perform SEPA clerical tasks.
For Code Enforcement assignments, process and record civil infractions in code enforcement software; receive and process complaints and coordinate investigations; file civil infractions with District Court; coordinate case management; maintain data, records, and filing systems; prepare and distribute official correspondence, notices, and reports; answer basic questions about violations and civil infractions; and provide backup to Building Department service coordinators.
Perform other related duties as required or assigned.