Building Automations Tech

University of Maryland Medical System•Towson, MD

About The Position

The Building Automation Technician (BAT) monitors critical hospital systems, initiates emergency codes such as Code Blue, OBERT, and RRT, answers telephone calls from staff, physicians, visitors, and patients, and dispatches service calls to appropriate departments. The position ensures 24-hour department coverage and communicates regularly with hospital leadership, staff, visitors, and patients. The technician monitors hospital life-safety systems, dispatches security, facilities, and emergency medical calls, coordinates emergency repairs with on-call technicians and outside vendors, and manages calls with Baltimore County Police, Fire, and 911. During non-business hours or when assigned, the technician may also answer the hospital’s main telephone operator line and assist callers with patient information and transfers to units or departments. The role includes responsibilities for patient safety, including correcting observed risks, reporting adverse events and near misses, and communicating potential risks in processes, procedures, or devices to those in charge.

Requirements

High school diploma or GED.
Ability to use Microsoft Word, Outlook, and Excel.
Understanding of the use and procedures associated with the electronic medical record system.
Basic computer troubleshooting skills, including rebooting, logins, and application use.
Clear, legible writing for log keeping.
Critical-thinking skills and strong knowledge of hospital policies and procedures.

Nice To Haves

Vocational or technical degree.
Two years of relevant experience.

Responsibilities

Actively monitor, manage, and dispatch staff for hospital life-safety systems, including fire alarms; building automation and critical-space temperature and humidity monitoring; Code Blue and medical alert systems; infant protection; panic alarms; access control and security systems; medical gas alarms; emergency call boxes; and the pneumatic tube system.
Coordinate helipad and helicopter activity between the hospital and transport companies.
Receive emergency and non-emergency security and facilities service calls and assign or dispatch them appropriately.
Monitor the facilities work order system and assign calls.
During non-business hours, receive emergency medical equipment service calls and coordinate repairs with on-call technicians.
Dispatch emergency medical calls, including Code Blue, OBERT, and RRT.
Manage hospital calls with Baltimore County Police, Fire, and 911.
Coordinate emergency repairs and services with outside vendors.
During non-business hours or when assigned, answer the hospital’s main telephone operator line and assist callers with patient information and transfers to units or departments.
Take action to correct observed risks to patient safety.
Report adverse events and near misses to the appropriate management authority.
Identify and communicate possible risks in processes, procedures, and devices to those in charge.