Building Automation Systems (BAS) Service Account Manager

EMCOR Services Automated Controls•Cincinnati, OH

2d•Hybrid

About The Position

EMCOR Services Automated Controls is seeking to fill a skilled Building Automation System (BAS) Service Account Manager. This role will serve as the primary engine for the departmental growth and client retention by maintaining full profit and loss responsibility for T&M jobs while ensuring all PM schedules and contractual expectations are met. This role bridges the gap between field execution and financial health by collaborating with technicians to identify upselling opportunities and generating accurate estimates for repairs found during service visits. Beyond managing day-to-day deliverables and timelines, the Service Account Manager is tasked with being the primary liaison between our team and the client – striving to build and maintain deep customer relationships, generating new sales within existing accounts, and proactively seeking out fresh avenues to expand the client base.

Requirements

High School diploma or equivalent; must possess a valid driver’s license and maintain a professional appearance.
Up to 35% local travel to and from client locations.
Proven experience in HVAC sales, HVAC account management, or related service industry leadership.
Demonstrated ability to manage Profit and Loss (P&L) for service accounts or projects, with a strong understanding of gross margins, labor productivity, and project cost control.
Proven track record of generating new sales within existing accounts and the ability to accurately estimate service repairs and small projects.
Ability to manage Accounts Receivables and coordinate with clients to ensure payments are received within 75 days.
Skilled at coordinating diverse service staff and technical teams to meet strict client deliverables, invoicing timelines, and contract obligations.
Excellent verbal and written communicating skills with the ability to listen, present to key decision-makers, and negotiate/follow-through on complex client contracts.
Strong ability to multi-task and effectively manage a diverse portfolio of multiple client accounts simultaneously.
Analytical and organizational skills
Strong communication and coaching; builds culture.
Financial acumen and customer management.

Responsibilities

Manage full P&L responsibility for assigned accounts, including the oversight of internal/external budgets and the proactive management of Accounts Receivable to ensure collections within company terms.
Drive departmental growth by identifying upselling and cross-selling opportunities, generating new sales within existing accounts, and seeking avenues for new client acquisition.
Coordinate with service staff to ensure prompt, accurate invoicing for contracts and projects, while meeting all client deliverables according to proposed timelines.
Act as the primary partner for clients, focused on building and maintaining deep, long-term relationships that align with their facility goals.
Plan and present comprehensive reports on account progress, goals and quarterly initiatives to team members and key decision-makers.