Building Automation System Lead Operator

JLL•San Jose, CA

7d•$35 - $39•Onsite

About The Position

JLL is seeking a Building Automation System Lead Operator to join our facilities team. This position combines technical expertise with leadership responsibilities, ensuring optimal performance of computerized building automation systems while providing day-to-day oversight of the operator team. You will play a critical role in monitoring and managing building systems to maintain optimal operating conditions (temperature, humidity, static pressure, schedules, amps, etc.) while leading a team that provides 24/7/365 coverage. This role offers the opportunity to work with advanced building technology while developing your leadership and team management skills in a dynamic, mission-critical environment. JLL is committed to your professional growth. We provide comprehensive onboarding and ongoing training on WebCTRL and other BMS platforms, leadership development programs for technical professionals transitioning into supervisory roles, and mentorship from our senior facilities management team.

Requirements

High School Diploma or equivalent
Minimum 2-3 years of hands-on experience with Building Automation Systems (BAS)
Experience with WebCTRL preferred, but candidates with transferable experience on other BMS platforms will be considered
General understanding of building automation systems and how they integrate with facility operations
Knowledge of commercial HVAC equipment and how it is controlled and alarmed in an industrial/commercial environment
Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite programs
Strong written and verbal communication skills to effectively communicate with all customers, team members, and stakeholders
Ability to function effectively in a dynamic work environment
Ability to learn new concepts and ideas quickly
Demonstrated ability to multi-task and work both in a team and independently

Nice To Haves

Leadership experience preferred but not required. Candidates with strong technical BAS background and demonstrated leadership potential (team coordination, mentoring, project leadership) will be considered for a developmental track into the lead role.
Trade School education with an emphasis on HVAC systems
Specialized training or certification in BAS (Building Automation Systems) or HVAC Systems
Previous experience working in CMMS (Computerized Maintenance Management Systems)
Experience leading or supervising technical teams in a 24/7 operational environment
Familiarity with multiple BMS platforms beyond WebCTRL
Experience conducting employee performance evaluations and progressive discipline

Responsibilities

Monitor alarm screens across various BMS (Building Management System) platforms to ensure systems operate within specified parameters
Manage and dispatch alarms on various BMS systems, prioritizing critical issues and coordinating responses
Review pass-down communications and emails from previous shifts to maintain situational awareness
Review Corrigo for any open Priority Work Orders and ensure timely resolution
Review all alarm screens from the previous 24 hours to identify trends and recurring issues
Notify end users during off-hours regarding equipment in alarm status
Escalate site BMS alarms to customers, Sr. Operations Manager, Sr. Facilities Manager, and Facilities Manager as appropriate
Direct responses to major incidents impacting site operations and prioritize responses to critical alarms during site outages
Coordinate and administer client-specific work permitting processes
Lead and manage a team of building automation system operators, ensuring continuous 24/7/365 coverage
Create and manage work schedules for the Building Automation System operator team to ensure 24/7 coverage is maintained
Approve and process employee timecards
Review and approve or deny PTO (Paid Time Off) requests
Conduct quarterly check-ins with team members to provide guidance and support
Conduct performance reviews for direct reports
Address performance issues and implement disciplinary actions for employees when necessary
Ensure all required training is completed on time for team members
Prepare and review emails regarding shift issues and alarm notifications
Complete other duties as assigned