Building Automation Monitoring Specialist

Kelso Building Services•Ogden, UT

1d•Onsite

About The Position

Kelso Building Services (KBS) helps organizations optimize building performance through advanced monitoring, automation, and facility support solutions. Our team remotely oversees building systems for customers across the United States, helping identify issues, coordinate responses, and improve operational reliability. As we continue expanding our national monitoring operations, we are seeking both Level I and Level II Building Automation Monitoring Specialists to join our team. This role offers the opportunity to work with modern building technologies while supporting customers in a fast-paced, collaborative environment. Schedule: Nights, weekends, and holidays. This is an on-site position - NOT REMOTE. The Building Automation Monitoring Specialist is responsible for remotely supporting and monitoring building automation and facility systems across multiple customer locations nationwide. This position reviews system-generated alerts, evaluates equipment performance, coordinates service activities, and communicates with customers and technicians to help ensure timely resolution of operational issues. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a technology-driven environment. Level I Specialists Focus on monitoring activities, event processing, customer communications, documentation, and service coordination. Level II Specialists Utilize additional technical knowledge to analyze system performance, assist with troubleshooting efforts, perform advanced diagnostics, and support operational decision-making.

Requirements

High school diploma or equivalent
Experience in HVAC
Strong computer skills and the ability to effectively use multiple software applications simultaneously
Strong organizational skills and attention to detail
Availability to work rotating schedules, including nights, weekends, and holidays

Nice To Haves

Experience with Building Automation Systems (BAS), HVAC controls, or facility management technologies
Previous experience in a monitoring center, operations center, dispatch environment, technical support role, or customer service function
Familiarity with work order, dispatch, or ticket management systems

Responsibilities

Observe building automation, HVAC, electrical, and related facility systems for abnormal operating conditions
Review alarms, notifications, and performance exceptions generated through monitoring platforms
Evaluate event severity and determine appropriate response actions
Follow customer-specific procedures and established escalation guidelines
Identify operational trends that may indicate equipment performance concerns
Respond to incoming customer inquiries via phone, email, and other communication channels
Provide timely updates regarding active events and service activities
Accurately document communications, actions taken, and event outcomes
Act as a liaison between customers, field technicians, vendors, and internal teams
Deliver professional customer service during both routine and critical situations
Access building systems using approved remote connectivity tools
Review trend logs, equipment status information, schedules, and alarm histories
Perform authorized remote support functions, including schedule adjustments, point verification, and system resets
Assist in identifying potential causes of recurring system issues
Record troubleshooting findings and recommendations within company systems
Create and manage service requests generated from customer needs or system events
Coordinate technician dispatch activities when on-site service is required
Monitor the progress of open work orders and service tickets
Ensure customer requests are routed and prioritized appropriately
Maintain complete and accurate event records
Update ticketing systems and operational databases in a timely manner
Prepare reports related to monitoring activity and service performance
Ensure documentation complies with company standards and customer requirements
Participate in technical and operational training programs
Build knowledge of building automation technologies, HVAC systems, and customer sites
Support process improvements that enhance monitoring effectiveness
Pursue professional development opportunities and certifications when available