Builder Administrator (Calgary South)

Trail Appliances Ltd.•Calgary, AB

3d•Onsite

About The Position

As a Builder Administrator, reporting to the Builder Administration Manager, you will be instrumental in managing builder allowances and documentation, ensuring compliance with budgetary and contractual requirements. This role also involves coordinating specialized services, such as appliance deliveries, and resolving issues between stakeholders to ensure smooth operations.

Requirements

Education and/or experience in administration or a related field.
Skilled in MS Office and relevant software applications.
Familiarity with builder industry practices, documentation management, and invoicing systems.
Customer service mindset with excellent communication, problem-solving, and conflict resolution abilities.
Ability to manage time effectively, adapt to changing priorities, and work both independently and collaboratively.

Responsibilities

Manage Builder Allowances and Documentation: Validate allowances, ensure compliance with contracts and budgets, and maintain accurate project records.
Coordinate Specialized Builder Services: Oversee appliance deliveries and installations while resolving issues between Trail Appliances and builders.
Facilitate Service Requests: Act as a liaison for builder and customer service requests, ensuring timely resolutions and communication with the Service Department.
Ensure Invoice Accuracy: Verify and approve builder invoices, matching them to purchase orders and addressing discrepancies.
Support Administrative Functions: Assist with unpaid invoice reconciliations, issue credit notes, and uphold high standards of customer service.