Builder Administrator (Calgary South) Temporary
About The Position
At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. As a Builder Administrator, reporting to the Builder Administration Manager, you will be instrumental in managing builder allowances and documentation, ensuring compliance with budgetary and contractual requirements. This role also involves coordinating specialized services, such as appliance deliveries, and resolving issues between stakeholders to ensure smooth operations.
Requirements
- Education and/or experience in administration or a related field.
- Skilled in MS Office and relevant software applications.
- Familiarity with builder industry practices, documentation management, and invoicing systems.
- Customer service mindset with excellent communication, problem-solving, and conflict resolution abilities.
- Ability to manage time effectively, adapt to changing priorities, and work both independently and collaboratively.
Responsibilities
- Manage Builder Allowances and Documentation: Validate allowances, ensure compliance with contracts and budgets, and maintain accurate project records.
- Coordinate Specialized Builder Services: Oversee appliance deliveries and installations while resolving issues between Trail Appliances and builders.
- Facilitate Service Requests: Act as a liaison for builder and customer service requests, ensuring timely resolutions and communication with the Service Department.
- Ensure Invoice Accuracy: Verify and approve builder invoices, matching them to purchase orders and addressing discrepancies.
- Support Administrative Functions: Assist with unpaid invoice reconciliations, issue credit notes, and uphold high standards of customer service.
Benefits
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
