BUILD CHAMPION

Micro Center•Tredyffrin Township, PA

5d•Onsite

About The Position

The BUILD CHAMPION serves as the technical expert for custom PC builds, ensuring excellence in customer service, training, and build quality. This role is responsible for training Build Experts, managing the Build Experience program, and collaborating with sales and service teams to deliver a premium customer experience.

Requirements

Completion of Micro Center’s Build Expert Training lesson plan on Micro Center University.
High School diploma or equivalent.
Ability to talk and hear.
Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center associates.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic algebra.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
Ability to stand at least eight hours per day.
Ability to reach and to grasp or handle objects, tools or controls.
Ability to frequently walk, stoop or kneel and to occasionally climb stairs or ladders.
Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to adjust focus.
Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc.
Ability to work in conditions typical of a high technology retail environment, including moderate noise levels.
Ability to work a retail schedule that includes all hours of store operation as needed — including nights, weekends, holidays, and occasional overtime — with consistent Saturday availability due to historically high build volume on that day.

Nice To Haves

The equipment and tools used while performing the essential functions of this job are typical of those in a computer repair and desktop building environment.

Responsibilities

Serve as the primary trainer and mentor for other build technicians, ensuring consistent build quality and adherence to Service Leadership standards, while maintaining detailed documentation for training modules, standard operating procedures, and best practices
Oversee the QA (Quality Assurance) process for builds, including completing QA checklists, performing secondary verification, and maintaining minimum quality standards to minimize rework and ensure top build quality
Provide expert guidance on PC building trends, advanced cooling systems, and diagnostic tools to both customers and the BYO (Build Your Own) department to verify component compatibility
Manage inventory of tools, components, and consumables needed for custom build services
Represent the Build Experience program to customers during presentations at pickup, ensuring all expectations are met
Track and maintain personal and shop build KPIs (including NPS, Same Day rate, and operational compliance) by following SOPs and guides to ensure consistent, efficient, high-quality output
Keep up to date on retail products, current technologies, and service certifications as required by management
Maintain a clean and organized work area
Perform other duties and tasks as assigned