Buffet Ambassador | Kea Lani Restaurant | Casual

AccorHotel • Wailea-Makena, HI

9d • $26 • Onsite

About The Position

As the Buffet Ambassador, you will be responsible for greeting guests warmly, maintaining the quality and safety of buffet stations, and serving guests with a positive attitude. You will act as a front-line representative for the department, possessing full knowledge of buffet items, their contents, and recipes, thereby upholding a high standard of excellence. Your attention to detail, sense of urgency, and knowledge of our Food & Beverage offerings will ensure guests feel unique and valued.

Requirements

• Previous experience in Food & Beverage is an asset.
• Previous experience in a luxury hotel environment desirable.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Tuberculosis (TB) Clearance required.
• Food Safety Certification or ServSafe Certification required.
• High School diploma (or equivalent) and/or vocational training is an asset.
• All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
• Applicants must be legally eligible to work the United States.

Responsibilities

• Properly greet and acknowledge guests in a friendly and welcoming manner upon entry to the buffet room.
• Monitor and maintain hot and cold buffet stations, ensuring quality standards, sanitation, and food safety.
• Serve guests with a professional, friendly, and positive attitude, prioritizing guest requests.
• Act as a front-line ambassador for the department with full knowledge of buffet items, contents, and recipes.
• Check buffet stations for necessary equipment and set up, including ice, dishes, and utensils, ensuring all stations are operational and music is at an appropriate volume before opening.
• Assist guests with information about buffet items in a helpful manner.
• Maintain and clean buffet stations and utensils, replenishing as needed.
• Expedite all buffet food replenishments from the main kitchen to the Kea Lani buffet room, following presentation standards.
• Ensure proper temperatures of all hot and cold buffet items according to food handling safety standards.
• Maintain consistent communication with the kitchen team for timely replenishment of food items.
• Ensure overall cleanliness and maintenance of the buffet exceeds expectations.
• Adhere to LQA, State of Hawaii & EcoSure food handling safety standards.
• Organize time to complete all side work according to shift demand.
• Maintain an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service.
• Focus attention on anticipating guest needs, remaining calm and courteous at all times.

Benefits

• Medical, Vision and Dental insurance
• Basic life insurance
• TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED