Buff Care Specialist - Seasonal

Buff City Soap Westlake LLC•Katy, TX

About The Position

The Buff Care Specialist’s primary job function is to engage, educate, answer questions, and check out guests at the cash wrap during a defined seasonal period. The role supports daily store operations and appearance, makes Buff City Soap products and their packaging and labels, and helps maintain a clean, welcoming store. Specialists follow training guidance, store procedures, COVID-related protocols, dress code requirements, and Personal Protective Equipment and lye protocols.

Responsibilities

Provide guest service as the primary responsibility.
Assist with daily store operations and store appearance according to the Buff City Soap Store Operation, Training and Reference Manual.
Make Buff City Soap products, including necessary packaging and labeling.
Routinely clean and maintain windows, furniture, tables, the bathroom, floors, and trash receptacles, following procedures covered during training.
Greet customers, welcome them to the store, and follow the guest-interaction script or direction provided during training.
Answer customer questions and familiarize guests with Buff City Soap products and their benefits.
Assist customers with checkout and encourage participation in the Buff City Soap Loyalty Program.
Network and market in the store’s general location to increase brand awareness and store foot traffic.
Follow COVID-related protocols.
Come to work presentable and comply with the store dress code; wear closed-toe shoes.
Comply with Personal Protective Equipment and lye protocols.