Care Specialist
About The Position
The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The role is primarily based in patients’ homes and communities (90% of the time), with virtual care accounting for 10% of the work. The Care Specialist conducts direct patient outreach, guides patients through enrollment, facilitates virtual appointments with providers, and helps ensure adherence to care plans. Through relationship-building, care coordination, and education, the Care Specialist helps promote health, prevent unnecessary hospitalizations, and improve patient outcomes.
Requirements
- At least 2 years of relevant work experience, such as Community Health Worker, Peer Support Specialist, or Medical Assistant.
- High school diploma or GED.
- Valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
- Experience in chronic care management or working with chronically ill or elderly patients.
- Basic computer skills, including typing and using electronic medical record systems.
- Experience with motivational interviewing, trauma-informed care, and care coordination.
- Strong interpersonal communication skills to engage patients and team members effectively.
- Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Nice To Haves
- Multilingual skills.
- Prior home care experience.
Responsibilities
- Conduct direct outreach to patients and guide them through the enrollment process.
- Facilitate virtual appointments between patients and providers.
- Support patients in adhering to their care plans.
- Coordinate communication and care among patients, providers, and family members.
- Educate patients about their medical conditions, care plans, and available resources.
- Engage patients through phone calls, home visits, and community outreach.
- Manage patient caseloads, schedules, and documentation.
- Document patient data accurately and promptly using electronic health records and other digital tools.
- Work collaboratively with interdisciplinary teams to meet patient and organizational goals.
- Use patient-centered communication and motivational interviewing to build rapport and support patient engagement.
- Help achieve health outcomes such as improved care adherence, reduced emergency room visits, and enhanced self-management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
