Budtender

Zen Den•Natick, MA

7d•Onsite

About The Position

Join the Redi Team – Inspire. Elevate. Educate. This position requires weekend only availability. Redi Cannabis has been locally owned and operated in the Greater Boston area since 2021, with thriving locations in Newton and Natick. Our team is at the heart of our success, and we’re committed to providing the tools and pathways for career growth. We believe in fostering a diverse, inclusive, and supportive workplace where every employee’s unique background and talents contribute to our collective success. Community engagement is central to our mission, from local initiatives to charitable partnerships.

Requirements

Previous retail or customer service experience preferred
Knowledge of basic computer skills, point of sale software and cash management is a plus
Must successfully complete Redi’s RSA role specific training program. This includes passing the dispensing test at the conclusion of the training program and independently performing all functions of the role.
Ability to deal with problems and resolve in a professional manner
Must be available to work weekends and applicable holidays
Positive attitude and strong work ethic
Demonstrates high emotional intelligence
Ability to effectively multi-task
Must be highly organized and have extreme attention to detail
21 years of age or older
Passionate about the importance of marijuana
Ability to stand for prolonged periods of time (4 hours or more), and perform weighing, counting, calculating and computer processing operations.
Ability to lift 30lbs unassisted.

Responsibilities

Follow Redi Policies and Procedures for daily operations and fully comply with the state marijuana regulations
Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport
Provide product expertise and knowledge to customers and explain the potential benefits of each variety and strain of marijuana, as well as methods of use.
Identify unique needs of each individual customer by demonstrating compassion, empathy and sensitivity.
Answer questions and provide resources to assist in customers use of products
Maintain privacy and confidentiality with your customers
Accurately enter all information into the POS system to ensure customer receives the correct product and inventory remains accurate
Help to ensure the store is stocked, clean and in proper operational order
Work in close coordination with a team of other RSA’s
Supports the team work effort in both opening and closing procedures
Projects a positive image of the organization to employees, customers, industry, and community
Act as a liaison between customers and Redi management to continually improve the customer experience
Appropriately escalate customer issues, conflicts or complaints, inspiring long-term customer relationships and loyalty to our brand
Performs other duties and tasks as assigned