BSO Supervisor (F9)

Menzies Aviation Careers • Dallas, TX

18h • Onsite

About The Position

People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.

Requirements

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of airline, airport, baggage service, or customer service experience
• Minimum one (1) year of lead or supervisory experience
• Strong leadership, communication, and conflict-resolution skills
• Proficiency with airline baggage systems and Microsoft Office applications
• Ability to multitask and make decisions in a fast-paced operational environment
• Strong organizational and problem-solving abilities
• Excellent verbal and written communication skills
• Airline or Airport Operations leadership experience
• Possess the tact to deal with all levels of employees and client representatives.
• Ability to stand and walk for extended periods throughout airport terminals and operational areas.
• Ability to lift, push, pull, and carry luggage or equipment up to 50 pounds regularly.
• Ability to work indoors and outdoors in varying weather conditions and airport environments.
• Ability to bend, stoop, kneel, and maneuver equipment safely.
• Must pass pre-employment and random drug test.
• DMV check may be required.
• Must be able to read, write, understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English.
• Must have good hearing and vision.

Nice To Haves

• Airline baggage systems

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently
• Sort and transport luggage to designated areas within the airport
• Operate baggage handling equipment, carts, belt loaders, and tugs safely
• Ensure baggage is properly scanned, tagged, and routed to the correct flights
• Inspect equipment and report maintenance or safety concerns promptly
• Follow airline, airport, and TSA security procedures at all times
• Maintain cleanliness and organization of baggage areas and workspaces
• Assist with aircraft arrival and departure operations as needed
• Work collaboratively with ramp agents, supervisors, and airline personnel to meet operational deadlines
• Respond quickly to changing flight schedules and operational needs
• Adhere to all safety regulations and company policies
• Perform other duties as requested
• You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
• Treat all information as confidential.

Benefits

• The company is committed to providing a safe working environment for all staff members.
• The Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED