Brow Waxing Expert

Ulta Beauty, Inc. • Town of De Witt, NY

10h • Onsite

About The Position

The Brow Waxing Expert, also referred to as the Arch Expert (AE), represents the Benefit brand at Ulta Beauty. The role focuses on maximizing sales by identifying guests’ needs, helping them select and purchase merchandise, and performing short beauty services such as eyebrow and facial waxing and tinting. The Expert supports the Experience Manager by contributing to service and retail sales, guest service, in-store events, and compliance with operating procedures and standards. The position requires an active esthetics or cosmetology license where required by law, strong guest service, and the ability to learn and communicate product knowledge.

The Expert performs Brow Bar services and product demonstrations, books appointments, builds guest relationships and clientele, participates in brand and Ulta Beauty training, and collaborates with store associates and Benefit brand partners. The role also includes maintaining a clean, stocked, guest-ready service area; following safety, sanitation, hygiene, and loss-prevention procedures; and helping with store operations such as merchandise resets, inventory, and shipment processing.

The position requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as attendance at brand-sponsored training. Work involves continuous mobility and object coordination, frequent standing and other movements, and lifting or moving items up to 10 pounds continuously and up to 25 pounds as needed. The stated pay range is $17.00–$25.50 per hour; eligible associates may also receive overtime as required by law and tips from service guests. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

• Cosmetology or esthetics license where required by state law.
• Proficiency in using equipment needed to perform technical work.
• Significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong communication skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• High school diploma.
• Experience in makeup application, eyebrow and facial waxing, tweezing, and eyebrow tinting.

Responsibilities

• Meet or exceed Benefit brand sales and service goals and contribute to store goals for retail and service sales, guest loyalty, omnichannel, and retail shrink.
• Greet and engage guests, personalize service, and recommend complementary products, samples, and services.
• Perform makeup applications, skincare analysis, and product demonstrations.
• Perform Brow Bar services, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading, in accordance with company policies and procedures.
• Book initial and return services and event appointments using the appointment book or system.
• Meet average sales-per-labor-hour and sales-to-service-ratio goals.
• Stay informed about industry trends, products, and services and learn their ingredients and benefits.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Participate in Benefit and Ulta Beauty training, team meetings, and brand and category education.
• Build and maintain guest relationships and an active clientele portfolio for Benefit services.
• Maintain relationships with Benefit brand partners through required training and in-store events and promotions.
• Partner with Prestige consultants, salon professionals, managers, and associates to promote teamwork, customer service, and business growth.
• Share information about the guest loyalty program, credit, and the Ulta Beauty app with guests.
• Follow Ulta Beauty policies, procedures, standards, and applicable state board guidelines.
• Follow safety, sanitation, and hygiene procedures before, during, and after services.
• Follow the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
• Keep the Brow Bar and assigned areas replenished, signed, faced, clean, and guest-ready; maintain testers in accordance with hygiene standards.
• Communicate supply needs to store management and brand representatives in a timely manner.
• Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing using Benefit and Ulta Beauty technology and practices.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law and tips paid by service guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED