Brokerage Registered Client Service Associate - McLean, Virginia

Truist • McLean, VA

10d • $58,000 - $75,000 • Onsite

About The Position

This in-office position at 8200 Greensboro Drive in McLean, Virginia supports Financial Advisors through administrative and operational assistance, business development support, and consistent client service when the Financial Advisor is unavailable. The role assists with client planning and transactions, trading and order inquiries, corporate actions, client communications and records, appointment and calendar management, and new-account documentation. It also supports sales opportunities, provides operational guidance, processes client requests, follows up on account paperwork, and helps mitigate risk by applying client-authentication procedures. The associate works with Financial Advisors to review certain account reports and may help with physical branch needs.

The role requires English fluency and is scheduled for the first shift. The stated annual base salary range is $58,000 to $75,000. Eligible regular teammates working 20 or more hours per week may receive benefits, subject to position and division eligibility.

Requirements

• Bachelor’s degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity product features and attributes.
• FINRA SIE, Series 7, and Series 66 licenses; partially licensed candidates may obtain additional required licenses within 365 days.
• Exceptional telephone skills and the ability to interact appropriately with clients of all experience levels regarding securities transactions and brokerage accounts.
• Effective time-management skills.
• Ability to communicate effectively and professionally with clients, managers, and teammates.
• Ability to evaluate, assimilate, and use detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• English fluency.

Nice To Haves

• Three years of experience in the securities industry.
• Previous sales and/or banking experience.
• Bachelor’s degree in business, accounting, finance, or banking, or equivalent education and related training.
• Experience in a call center or brokerage office environment, preferably focused on outbound sales calls.

Responsibilities

• Assist Financial Advisors with client service, including preparing financial plans, conducting investment research, and completing client trades and transactions.
• Receive and place orders as directed by Financial Advisors and assigned clients; answer questions about general market information and trading and order features.
• Process licensed corporate actions, including tender offers, optional dividends, and exercise of warrants and rights.
• Schedule and confirm client appointments, enter data in Salesforce, create meeting agendas and summaries, coordinate marketing events, answer and return calls, manage expense reports, prepare routine client correspondence, and maintain client records.
• Manage the Financial Advisor’s calendar to maximize appointment productivity and account for travel, presentations, and client questions.
• Contact potential investment clients using internal and bank leads, and identify sales opportunities based on client, account, and product attributes.
• Provide Financial Advisors with operational guidance, including systems navigation and document fulfillment.
• Prepare new-business forms, obtain client signatures, submit account documentation, and follow up to ensure paperwork is accurately completed.
• Apply appropriate authentication standards to incoming and outgoing client calls and perform authentication callbacks for high-risk transactions such as third-party distributions, profile changes, and wires.
• Maintain a professional environment and create a positive impression.
• Process operational requests as instructed by the Financial Advisor or client, including fund distributions, check deposits, journals, client and account updates, and ACAT initiations.
• Coordinate with the Financial Advisor to review and address reports, including insufficient funds for periodic distributions and unmet required minimum distributions.
• Assist with physical branch needs, such as opening and closing, and general maintenance or service requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level