Brokerage Registered Client Service Associate - McLean, Virginia

Truist Bank • McLean, VA

8d • Onsite

About The Position

This is an in-office position at 8200 Greensboro Drive in McLean, Virginia. The Brokerage Registered Client Service Associate provides general servicing and support to Financial Advisors, including administrative and operational support, business development assistance, and consistent client service when the Financial Advisor is unavailable. The role requires English fluency and is scheduled for the first shift.

The associate assists with client service, financial plans, investment research, trades, transactions, market and order inquiries, corporate actions, appointments, client records, and routine correspondence. The position also supports sales opportunities, new account paperwork, risk controls and authentication, operational requests, report follow-up, and certain physical branch needs.

The annual base salary is $58,000 to $75,000. Regular teammates working at least 20 hours per week are eligible for benefits, subject to plan and division eligibility. Benefits include medical, dental, vision, life and disability insurance, accidental death and dismemberment coverage, tax-preferred savings accounts, a 401(k) plan, vacation, sick days, and paid holidays. Depending on the role and division, additional benefits may include a defined benefit pension plan, restricted stock units, and/or deferred compensation.

Requirements

• Bachelor's degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity product features and attributes.
• FINRA SIE, Series 7, and Series 66 licenses; candidates who are partially licensed will be considered and may obtain additional required licenses within 365 days.
• Exceptional telephone skills and ability to interact appropriately with clients of all experience levels regarding securities transactions and brokerage accounts.
• Effective time-management skills.
• Ability to communicate effectively and professionally with clients, managers, and teammates.
• Ability to evaluate, assimilate, and use detailed and complex written and verbal technical information.
• Ability to work in a self-directed fashion.
• Proficiency in basic computer applications, such as Microsoft Office software.

Nice To Haves

• Three years of experience in the securities industry.
• Previous sales and/or banking experience.
• Bachelor's degree in business, accounting, finance, or banking, or equivalent education and related training.
• Experience in a call center or brokerage office environment, preferably with a focus on outbound sales calls.

Responsibilities

• Assist Financial Advisors in servicing clients, including preparing financial plans, conducting investment research, and completing client trades and transactions.
• Receive and place orders as directed by Financial Advisors and assigned clients; respond to queries about general market information and trading and order features.
• Process licensed corporate actions, such as tender offers, optional dividends, and exercise of warrants and rights.
• Schedule and confirm client appointments; enter data in SalesForce; prepare meeting agendas and summaries; coordinate marking events; and perform administrative tasks, including calls, expense reports, correspondence, and client-record maintenance.
• Manage Financial Advisors' calendars to improve appointment productivity by minimizing travel time and allowing appropriate time for presentations and questions.
• Contact potential investment clients based on internal and bank leads and identify sales opportunities using product and industry knowledge of clients, accounts, and products.
• Provide Financial Advisors with operational guidance, including systems navigation and document fulfillment.
• Prepare new-business paperwork, obtain appropriate client signatures, submit account documentation, and follow up on submissions.
• Mitigate risk by following authentication standards, including authenticating incoming and outgoing client calls and performing callbacks for high-risk transactions.
• Maintain a professional environment and create a positive impression.
• Submit and process operational requests, which may include fund distributions, check deposits, journals, client and account updates, ACAT initiation, and other operational tasks.
• Coordinate with Financial Advisors to review and address reports, including insufficient funds for periodic distributions and unmet RMDs.
• May assist with physical branch needs, such as opening, closing, and maintenance or service requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and employment status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level