Brokerage Direct Sales Supervisor

Farmers Insurance

3d•$67,950 - $129,000•Hybrid

About The Position

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

Requirements

High school diploma or equivalent required.
Current P&C Insurance License required within 30 days of start.
Three years in personal lines sales, preferably in a call center environment, or equivalent experience in retail sales.
Knowledge of direct sales methods and procedures
Leadership and supervisory skills including mentoring/coaching skills.
Strong analytical and statistical skills.
Strong PC and software skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Supervises assigned multi line personnel by developing staff performance and skills via leadership, coaching, motivation, and recognition.
Monitors multiple systems to qualify risk and insure risk is placed with proper carrier.
Monitors all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines.
Identifies process and performance deficiencies and recommends courses of action to improve sales and resolve operations problems for the assigned unit.
Implements corrective action as directed.
Investigates and resolves escalated customer issues.
Interprets and communicates procedural and regulatory changes to assigned staff.
Compiles periodic and ad hoc reports and analyses as required.
Participates in special projects and performs other duties as assigned.
Ensures staff completes continuing education is maintained on all Property & Casualty lines of business.
Stays current on latest underwriting guidelines for various carriers and products.
Coordinates unit activities with other units as required to meet common objectives.