Brokerage Client Assistant - FiNet Advisor Support Team

Wells Fargo Bank•Charlotte, NC

4d•Onsite

About The Position

Wells Fargo is seeking a Brokerage Client Assistant - FiNet AST (Advisor Support Team) in Wealth & Investment Management for the Wells Fargo Advisors Financial Network (FiNet). In this role, you will support FiNet Financial Advisors via email with service requests for new account openings, maintenance, asset movements, and estate processing. Minimal client contact is needed. You will also identify ways to improve the FiNet AST processes and offer FiNet AST work group ideas. You will perform moderately complex administrative and operational tasks within the FiNet AST functional area, handle telephone calls or respond to inquiries and requests for researching of reports and account related issues, and establish and maintain files to meet the firms’ regulatory requirements. You will also create, produce, and maintain reports, databases, and record keeping for the purpose of growing client relationships. You will receive direction from your supervisor and the Financial Advisory functional area and escalate non-routine questions. You will interact with the Financial Advisory functional area on a wider range of inquiries or requests, as well as internal and external customers.

Requirements

1+ year of Brokerage and Client Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire.
In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer.
Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.

Nice To Haves

Brokerage client support experience or financial services industry experience.
Administrative support experience in financial services.
Experience interacting directly with customers.
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
Client service focus with the ability to listen to customer needs and recommend solutions.
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment.

Responsibilities

Support FiNet Financial Advisors via email with service requests for new account openings, maintenance, asset movements, and estate processing.
Identify ways to improve the FiNet AST processes and offer FiNet AST work group ideas.
Perform moderately complex administrative and operational tasks within FiNet AST functional area.
Handle telephone calls or respond to inquiries and requests for researching of reports and account related issues.
Establish and maintain files to meet the firms’ regulatory requirements.
Create, produce, and maintain reports, databases, and record keeping for the purpose of growing client relationships.
Receive direction from supervisor and Financial Advisory functional area and escalate non-routine questions.
Interact with Financial Advisory functional area on wider range of inquiries or requests, as well as internal and external customers.