Brokerage Assistant II, Asset Advisors, Plymouth, IN

1st Source • Plymouth, IN

1d • Onsite

About The Position

Assists Financial Consultants with administrative and customer service support requests within the division/region. Maintains the highest standards of customer service by developing and managing all customer service functions and programs. Handles account and transaction problem resolution. Maintains proper customer and other required files and customer service support by handling daily calls to resolve problems or inquiries in an efficient and timely manner as requested as needed. Attends client and team meetings. Maintains, acquires, and completes annual continual education on all licenses and designations, as appropriate. Regular and predictable attendance is an essential requirement of the position. Completes all compliance training related to the position. Must understand all applicable laws and regulations that apply to the position and comply with the requirements. Performs all other duties as assigned.

Requirements

• Good organization and time management skills to handle multiple tasks in a fast-paced environment.
• Ability to prioritize.
• Good written and verbal communication skills.
• Ability to work with different departments and business entities.
• Ability to travel to all branch locations as well as ability to travel overnight, as needed for meetings, projects, seminars, etc.
• Employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stoop or kneel.
• The employee may occasionally lift and/or move up to 10 pounds.

Nice To Haves

• One (1) or more years’ experience or equivalent experience in a related field preferred.
• Series 7 and 66 registrations preferred or be willing to attain.
• Life and Health license preferred or be willing to attain.

Responsibilities

• Assists Financial Consultants with administrative and customer service support requests.
• Maintaining the highest standards of customer service by developing and managing all customer service functions and programs.
• Account and transaction problem resolution.
• Maintenance of proper customer and other required files and customer service support by handling daily calls to resolve problems or inquiries in an efficient and timely manner as requested as needed.
• Attends client and team meetings.
• Maintains, acquires, and completes annual continual education on all licenses and designations, as appropriate.
• Completes all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level