Brokerage Area Manager (Remote)

UPS•El Paso, TX

1d•Remote

About The Position

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. As a Brokerage 2030 Operations Manager, you will set the strategic direction for customs brokerage operations—guiding multiple teams and supervisors while advancing our vision for compliant, technology‑enabled, customer‑centric global trade. This role is for a proven leader who can balance strategy and execution, people and technology, and risk and innovation—while delivering measurable results for customers and the business. You’ll empower supervisors, design scalable operating models, and translate enterprise strategy into operational excellence across people, processes, and platforms. If you’re energized by complex problem‑solving, change leadership, and building the next generation of leaders, this is your opportunity to make a lasting impact.

Requirements

Candidates must demonstrate hands‑on experience and/or formal certifications in Business Process Improvement & Continuous Improvement.
Proven experience leading process improvement initiatives with measurable outcomes.
Relevant credentials may include Lean, Six Sigma (Green/Black Belt), Business Process Improvement (BPI) training, Industrial Engineering, or equivalent practical experience.
Demonstrated experience managing brokerage compliance operations, regulatory risk, and/or audit readiness.
Relevant certifications may include Licensed Customs Broker (LCB) or equivalent depth of hands‑on regulatory responsibility.
Track record of achieving and sustaining measurable performance improvements, such as productivity gains, revenue growth, service‑level improvements, customer satisfaction (e.g., NPS), quality, or cost efficiency.
Fluency in both English and Spanish (written and verbal) is required to effectively communicate with clients and regulatory partners.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Lean, Six Sigma (Green/Black Belt), Business Process Improvement (BPI) training, Industrial Engineering, or equivalent practical experience.
Licensed Customs Broker (LCB) or equivalent depth of hands‑on regulatory responsibility.

Responsibilities

Serve as senior operational leader for a portfolio of clients, ensuring service delivery aligns with contractual commitments, regulatory requirements, and long‑term customer value.
Partner with Sales, Solutions, Pricing, and Implementations to shape go‑to‑market strategy, evaluate complex opportunities, and support sustainable growth.
Establish clear service expectations and escalation models, ensuring rapid resolution of cross‑team or enterprise‑level issues.
Champion a client‑first mindset across teams, using performance metrics and feedback to continuously elevate the customer experience.
Lead, coach, and develop supervisors—building a strong leadership bench and succession pipeline.
Set clear performance expectations and accountability frameworks aligned to business goals.
Drive workforce planning strategies, balancing capacity, skill sets, and technology‑enabled productivity.
Model inclusive, empowering leadership that promotes engagement, growth, and shared ownership of results.
Drive adoption and optimization of brokerage technologies, automation, and AI‑enabled tools at scale.
Translate business needs into technology requirements—partnering with IT, Product, and Data to enhance system performance and usability.
Lead operational readiness for new tools, including change management, training strategies, and success measurement.
Foster a culture of digital fluency, ensuring leaders and teams leverage technology to improve speed, quality, and insight.
Design and evolve scalable operating models that align people, process, and technology across the brokerage organization.
Set standards for process design, documentation, and governance—ensuring consistency while allowing flexibility for client needs.
Use data and insights to identify systemic inefficiencies and prioritize improvement initiatives with measurable ROI.
Sponsor and review continuous‑improvement initiatives, ensuring solutions are sustainable, repeatable, and enterprise‑ready.
Own end‑to‑end delivery of initiatives that span teams, clients, systems, and regulatory requirements—ensuring outcomes are compliant, scalable, and operationally sustainable.
Establish clear success metrics, governance models, and risk controls for initiatives, balancing business objectives with regulatory integrity.
Serve as the escalation point for complex or high‑risk operational and compliance matters, providing decisive leadership and subject‑matter guidance.
Partner closely with Compliance, Legal, Risk, Technology, and Operations leaders to identify trends, mitigate exposure, and proactively adapt to regulatory or operational change.
Ensure initiatives result in durable capabilities through well‑defined processes, controls, training, and oversight—not one‑time improvements.
Communicate progress, risks, and outcomes clearly to senior stakeholders and cross‑functional partners, reinforcing accountability and transparency throughout execution.
Ensure supervisors and teams are equipped with the tools, training, and governance needed to operate confidently, compliantly, and at scale.