Freight Brokerage Account Manager

CrossCountry Freight Solutions•Phoenix, AZ

21h•Remote

About The Position

The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution.

Requirements

Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred.
Prior experience with industry load board platforms (DAT, Truck Stop) is preferred
Well-developed interpersonal skills.
Ability to get along with diverse personalities.
Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
Extensive knowledge of the principles, procedures, and best practices in the industry.

Responsibilities

Prospect and onboard new customers through calls, email, and networking.
Identify opportunities to expand wallet share within existing accounts.
Provide competitive pricing and solutions aligned with customer needs.
Source and secure reliable carrier capacity to cover customer freight.
Negotiate rates with carriers to maximize margin while ensuring service.
Build and maintain a network of trusted carrier partners.
Develop and manage relationships with new and existing customers and shipper accounts.
Track and trace loads, proactively communicating updates to customers.
Manage shipments from tender through delivery, ensuring on-time performance.
Resolve service issues quickly and professionally.
Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).
Manage load-level profitability and meet margin expectations.
Stay informed about market conditions and adjust pricing strategies accordingly.
Ensure accurate documentation, billing, and compliance with Company processes.
Other duties as assigned.