Broker Support Specialist

Authentic•Dayton, OH

6d•$65,000

About The Position

Authentic helps insurance brokers create better insurance products for their clients. We provide the technology platform and behind-the-scenes support that lets brokers build custom insurance solutions for specific industries or customer groups. Think of us as the operating system that powers these specialized insurance offerings. For brokers, this means they can offer unique products their competitors don't have, earn more money, and spend less time on paperwork and administrative tasks. We handle the complex (technology, compliance, and partnerships with highly-rated insurance carriers), so they can focus on serving their customers and growing their business.

Requirements

2+ years experience in insurance operations, account servicing, sales support, or customer support
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to triage requests and exercise judgment on escalation
Comfortable working cross-functionally with Sales, Claims, and Operations
P&C Insurance license (or willingness to obtain)

Responsibilities

Assist partners with quote generation within the platform
Provide insurance support and guidance to our agent partners
Support brokers with acquiring insurance products outside of our bind online platform
Process billing updates and policy changes
Support Payment changes / bill payoff requests, endorsements and pending cancellation notifications
Follow escalation tracks to sales & underwriting teams
Provide platform support related to: Billing access & system accessibility
Troubleshooting general system issues
Develop proactive resources for agent partners to quickly adopt our insurance technology
Create training materials and step by step guidance to help understand system navigation