Broker Support Specialist

Authentic•Dayton, OH

4d•Remote

About The Position

Authentic helps insurance brokers create better insurance products for their clients by providing the technology platform and behind-the-scenes support that lets brokers build custom insurance solutions for specific industries or customer groups. We handle the complex aspects like technology, compliance, and partnerships with highly-rated insurance carriers, allowing brokers to focus on serving their customers and growing their business.

Requirements

2+ years experience in insurance operations, account servicing, sales support, or customer support.
Excellent written and verbal communication skills.
Highly organized with strong attention to detail.
Ability to triage requests and exercise judgment on escalation.
Comfortable working cross-functionally with Sales, Claims, and Operations.
P&C Insurance license (or willingness to obtain).

Responsibilities

Assist with quote generation within the platform.
Provide insurance support and guidance to our agent partners.
Support brokers with acquiring insurance products outside of our bind online platform.
Process billing updates and policy changes.
Support payment changes, bill payoff requests, endorsements, and pending cancellation notifications.
Follow escalation tracks to sales & underwriting teams.
Provide platform support related to billing access & system accessibility.
Troubleshoot general system issues.
Develop proactive resources for agent partners to quickly adopt our insurance technology.
Create training materials and step-by-step guidance to help understand system navigation.