Broker Service Representative

Elevance Health • Tampa, FL

3d • Hybrid

About The Position

The Broker Service Representative is responsible for providing operational support and expertise to broker contacts (Broker, General Agency, etc.), Account Management and Group Admins as needed. Occasional member support may be required.

Provides timely and effective responses to service-related concerns and issues. Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.
Answers inquiries regarding health plan or service issues, investigates, and resolves errors.
Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered with appropriate department(s).
Assists with Portal and client Mobile applications and other online tools. Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.

Requirements

• Requires a HS diploma or equivalent and a minimum of 3 years claims/customer service experience or 1 year of company experience in an automated customer service, claims, enrollment & billing environment; or any combination of education and related experience which would provide an equivalent background.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Provides timely and effective responses to service-related concerns and issues.
• Talks with brokers, groups or account management by phone, email, and/or chat to ensure the best service possible.
• Answers inquiries regarding health plan or service issues, investigates, and resolves errors.
• Coordinates complaint resolution concerning billing, enrollment, claims, benefits, pharmacy, authorizations, coordination of benefits or services rendered with appropriate department(s).
• Assists with Portal and client Mobile applications and other online tools.
• Completes simple transactions and coordinates service needs with other departments as required to ensure service and satisfaction.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED