Broker Relationship Manager

Aviva

2d • Hybrid

About The Position

Aviva Canada is seeking a Broker Relationship Manager for the GTA region. This role serves as a comprehensive business consultant, driving all aspects of the business relationship with brokers to foster their growth beyond just their relationship with Aviva. The focus is on profitable growth, strategic business opportunities, partnership, and marketing campaigns across all lines of business, including Personal Lines (group, specialty and retail), Commercial Lines, GCS, and all Aviva brands. The goal is to ensure brokers receive the necessary support to achieve their business objectives.

Requirements

• University – undergraduate degree or equivalent experience
• CIP designation
• 8-10 years of related experience in the insurance industry
• Experience in Commercial Lines is an asset
• Portfolio management and marketing experience
• Strong analytical and decision-making capabilities
• Relationship management skills
• Customer and results focused
• Strong networking capabilities
• Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities
• Sophisticated negotiation skills
• Strategic problem solver
• Excellent oral and written communication skills

Responsibilities

• Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers.
• Drive sales and marketing activities by aligning to the business plan, helping brokers grow their portfolios with Aviva.
• Identify and drive new business pipeline opportunities to support in growing the broker’s portfolio with Aviva.
• Develop solutions and find answers for brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.
• Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital.
• Provide brokers with creative solutions to their business challenges, strengthening partnerships.
• Manage profit through disciplined broker / portfolio management.
• Provide brokers with insights into their portfolios to help them manage their business (and ours).
• Conduct ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators.
• Use analytics to identify trends, mix of business problems, LR issues, etc.
• Drive rehab processes where applicable.
• Develop business plans with brokers that align with Aviva’s territorial and line of business objectives.
• Identify strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identify acquisition targets as well as consolidators.
• Conduct succession planning activities to fill any gaps.
• Build and strengthen relationships with principals, mid-managers, key producers and frontline staff.
• Leverage Salesforce and other business development tools to drive business development excellence within broker distribution.

Benefits

• Base compensation
• Eligibility for annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Outstanding career development opportunities
• Professional development education support
• Competitive vacation package with the option to purchase 5 extra days off per year
• Corporate wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior