Broker Relationship Manager

Humana • Chicago, IL

3d • Remote

About The Position

Become a part of our caring community. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Are you passionate about contributing to the well-being of the Medicare population? Would you like to play an integral and strategic part in the overall success of a team? If so, join Humana's Broker Relationship Management team supporting the Chicago, IL region. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers. As the Broker Relationship Manager (BRM), you will be responsible for managing all available resources to help achieve sales growth, improve results and operational goals within the Chicagoland market while also helping to coordinate on a national level. You will maintain and support all external field sales resources within the market (individual Agents, Agencies, and Partners). In this role, you will also develop external market engagement and sales strategy in coordination with the Director, local markets, tele-sales executives and account executives, including all sales support. You will also work closely with other BRM’s to support national and regional Partners to ensure there is a consistent Agent experience in all markets.

Requirements

• Bachelor’s degree or equivalent related work experience
• 5+ years of sales experience in the Medicare industry
• Active resident Health insurance license in the designated location
• Prior experience with public speaking and presentations
• Prior experience using CRM tools and Sales/Marketing Resources
• Proficiency in Microsoft Office including Teams, Excel, and PowerPoint
• Strong organizational, interpersonal, communication and presentation skills
• Must currently reside in the Chicagoland area or be willing to relocate at your own expense
• Willingness to travel up to 50% locally across the Chicago and Rockford regions

Nice To Haves

• Prior Sales leadership experience leading and training a team of sales associates

Responsibilities

• Develop, maintain, and grow relationships with local brokers, agencies, and partner organizations within the assigned Chicago market
• Drive membership growth by supporting broker sales activities and cultivating new and existing partner relationships
• Provide ongoing training, coaching, and enablement to brokers on Humana products, compliance requirements, and sales best practices
• Partner with brokers on community engagement efforts, marketing activations, and sales events to expand market presence
• Identify, recruit, and onboard new broker partners to strengthen Humana’s distribution network
• Support brokers throughout the sales lifecycle, including presentations, proposals, and troubleshooting member or prospect issues
• Analyze market trends, broker performance, and sales data to inform strategies and improve outcomes
• Collaborate cross-functionally with internal teams (marketing, compliance, operations) to support broker success
• Participate in local events, meetings, and community outreach to build brand awareness and relationships with providers and community stakeholders
• Influence local market strategy and contribute insights to broader departmental initiatives

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree