New Grad | Broker or Underwriter Operations Coordinator

Ryan Specialty•Chicago, IL

2d•$28 - $35•Onsite

About The Position

This is an entry-level, full-time role for recent graduates (May 2024 – May 2026) looking to start a career in the Excess & Surplus Lines world. As a Brokerage Operations Coordinator or Underwriting Operations Coordinator, you will support a busy brokerage or underwriting team by handling paperwork, ensuring timely transactions, and collaborating with colleagues and other departments. This role is designed to help you learn the industry and develop skills for a career in Risk Management & Insurance.

Requirements

Pursuing or completed an Associate's or Bachelor’s degree.
No prior work experience is needed.
Experience with Microsoft Outlook, Word, Excel, Teams, etc.
Ability to answer emails, schedule meetings, etc.
Time Management
Project Management
Ability to Multi-Task
Strong Organizational Skills
Clear and Concise Communication
Results-Oriented Mindset
Critical Thinking Abilities
Quick Learner
Collaborative Team Player
Relationship Building Skills

Nice To Haves

Preferred majors: Risk Management, Insurance, Business Administration, or a related field.
Prior internship experience is preferred.

Responsibilities

Assist in executing and coordinating day-to-day Brokerage operations and support the implementation and improvement of operational procedures.
Coordinate with the broker to prepare documents, cover letters, etc., to market renewal business and provide necessary administrative support in filing, printing, and archiving documents.
Administer and update new and current client information in all required systems accurately.
Maintain accurate and organized records of client accounts, transactions, and other relevant documentation, and ensure compliance with record-keeping regulations.
Perform customer service functions by answering broker requests and questions by telephone, email, chat, or in person.
Contribute to the preparation of compliance reports related to Brokerage operations and collaborate across broker and finance teams on business requirements.
Adhere to regulatory requirements and internal policies and assist in the preparation of compliance reports.
Assist in identifying and mitigating operational risks and collaborate with risk management teams to implement controls.
Support the Brokerage team with any ad hoc tasks and requests.
Support all steps of the underwriting process in conjunction with the underwriting operations function.
Liaise with Underwriters and the Operations team to confirm quotes and issue instructions for policies, endorsements, forms, notices, etc., and effectively complete coding/issuance for Ryan Specialty business.
Follow up for additional information from brokers.
Identify proper forms and endorsements issued to quote submissions and policy issuance in tandem with Underwriters.
Run reports for management or as directed by Underwriters, including exposure data, loss runs, broker submissions, declinations, and other ad hoc requests.
Assist underwriters with new business initiatives and customer events.
Track premium due and assist underwriters in calculating premium amounts, resolving premium discrepancies, and issuing invoices.
Ensure all parts of the Underwriting workflow are completed both accurately and on time.
Participate in peer review and quality control for team(s) as needed.
Work on special projects, as needed.