NYC Broker Lead

JLL•Madison, WI

11d•$500,000 - $700,000•Onsite

About The Position

JLL is seeking a Broker Lead for the New York City Market. This role is a member of the NYC executive leadership team and is responsible for managing brokers directly, owning their development and accountability, and running the operating disciplines that convert individual production into platform revenue. These disciplines include business planning, pipeline management, inbound and team formation, conflict resolution, and cross-line collaboration. The role partners with the Market Lead on market share growth in office tenant representation and agency leasing, and with Operations, Finance, HR and Marketing on execution.

Requirements

10 or more years in commercial real estate brokerage, with a substantiated production record in office tenant representation, agency leasing, or both.
Direct experience adjudicating fee disputes, splits and account conflicts.
Prior management, mentoring or team leadership responsibility for other brokers.
Fluency in pipeline management, deal economics, commission structures and brokerage financial mechanics.
Active New York real estate salesperson or broker license, or eligibility to obtain within 60 days.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

New York market tenure and an established competitor network relevant to recruiting.
Experience building or running business development programs, verticals or industry practice groups.
Comfort with sales technology and data-driven pipeline management, including CRM discipline.
Track record developing early career brokers into producers.

Responsibilities

Directly manage the New York broker population across senior, mid-level and junior tiers, with differentiated approaches to each.
Conduct professional development for the brokerage population, including title progression, leading the charge on individual business plan and coaching reviews with every broker and hold producers accountable to those plans through the year.
Own the difficult conversations: underperformance, behavior, deal conduct, disputes, conflicts and separation recommendations, in partnership with the Market Lead, HR and Operations.
Own development and training for the junior and mid-level cohort, including specialization paths, deal staffing and enrollment in JLLU Brokerage, Broker Boot Camp and national sales training.
Make team formation, staffing and assignment decisions and recommend structural changes to the Market Lead.
Partner with the Market Lead to source and assess broker recruits in alignment with the market’s growth strategy and strategic priorities.
Act as first-instance decision maker on fee disputes, cross-selling splits and account conflicts, on a defined intake-to-resolution clock.
Institute and maintain regular internal meeting cadences with the Brokerage population.
Maintain the accuracy and discipline of the New York transaction pipeline; run monthly WIP and pipeline reviews with each producer.
Own activity accountability: meeting volume, pursuit volume, conversion and win rate by broker.
Own lead generation technology hygiene and trigger quality across BD programs and brokerage team; lead broker adoption of the BD technology stack by visible example.
Set, enforce and communicate the New York inbound and other policies.
Drive One JLL behavior across Capital Markets, Property Management, PDS, Workplace, Retail, IPS and Work Dynamics, and hold brokers to the national cross-line engagement thresholds.
Encourage adoption and roll out strategies for sales tools and processes, including technology and AI.
Partner with the Market Lead and Chairman & President to expand office tenant representation and agency leasing market share.
Conduct and maintain competitive analyses: competitor team movement, win/loss patterns, pricing behavior, coverage gaps by submarket and asset class.
Translate competitive findings into recruiting targets, pursuit strategy and coverage decisions.
Maintain market intelligence, such as hiring trends, recruiting and compensation competitor changes, city and state knowledge, in order to set business goals.