Broista - Vallejo, CA

Dutch Bros • Vallejo, CA

1d • Onsite

About The Position

Broistas are the foundation of Dutch Bros Coffee's culture, upholding the fundamental philosophy of 'love all, serve all.' This role involves engaging with customers, educating them about the menu and specials, and embodying the company's culture, which is described as being in the relationship business. Consistency in speed, quality, and service is key, as is maintaining a positive and reliable attitude. Broistas are expected to be team players, adaptable, and people-focused, radiating kindness and positivity.

Requirements

• Adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook.
• Be on time. Ensure you have reliable transportation and can be on time for scheduled shifts and mandatory meetings.
• Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
• Complete, pass, and maintain trainings, certifications, and knowledge tests.
• English proficiency (written, oral, and verbal) is required.
• May be required to do mental math.
• May be expected to view things from near and/or far distances.

Nice To Haves

• Other language fluency is highly valued.

Responsibilities

• Greet and thank each customer with a smile and provide them with their moment of special.
• Help customers learn the menu, different products, and current specials.
• Ensure the customer gets exactly what they ordered.
• Show up to work on time and ready to go.
• Communicate availability needs and follow proper call out procedures.
• Support as needed when stuff comes up.

Benefits

• 8 hours of paid volunteer time per year.
• Employee Assistance Program.
• Employee Resource Groups.
• Up to $5,250 per year towards professional development after one year of employment (Education Benefit Program).
• Dutch Bros swag.
• Free drinks.
• Training program.
• 401(k) matching up to 4% of contribution upon eligibility.
• Participation in a tip pool after completing and passing Broista training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed