Broista - Vallejo, CA

Dutch Bros Coffee • Vallejo, CA

1d • Onsite

About The Position

Broistas are the foundation of Dutch Bros Coffee's culture, upholding the fundamental philosophy of 'love all, serve all.' This role involves engaging with customers, educating them about the menu and specials, and embodying the company's culture, which emphasizes relationships over just selling beverages. The position requires consistency in speed, quality, and service, maintaining a positive attitude, and being reliable. Broistas are expected to support their teammates and be prepared to assist as needed.

Requirements

• Adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook.
• Be on time for scheduled shifts and mandatory meetings.
• Ensure you have reliable transportation.
• Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
• Complete, pass, and maintain trainings, certifications, and knowledge tests.
• Proficiency in written, oral, and verbal English.
• Ability to perform mental math for cash handling.
• Ability to view things from near and/or far distances.

Nice To Haves

• Other language fluency is highly valued.

Responsibilities

• Greet and thank each customer with a smile and provide them with their moment of special.
• Help customers learn about the menu, different products, and current specials.
• Be consistent in speed, quality, and service, ensuring customers receive exactly what they ordered.
• Maintain a positive attitude and look at the sunny side of everything.
• Show up to work on time and ready to go.
• Communicate availability needs and follow proper call-out procedures.
• Support teammates as needed.
• Be generous through the window.
• Participate in the tip pool after completing and passing Broista training.

Benefits

• 8 hours of paid volunteer time per year.
• Support for physical and mental health through Employee Assistance Program and Employee Resource Groups.
• Up to $5,250 per year towards professional development through the Education Benefit Program after one year of employment.
• Dutch Bros swag.
• Free drinks.
• Training program.
• 401(k) contribution matching up to 4% upon eligibility.
• Eligibility to participate in a tip pool after completing and passing Broista training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed