Broadcast Operations Lead, FAST, Amazon Live

Amazon • New York, NY

4d • Onsite

About The Position

The Broadcast Operations Lead, FAST will oversee daily and long-term technical and live channel operations of the Amazon Live free ad-supported (FAST) channel. The Amazon Live FAST channel is a 24/7 live shopping channel currently available on Prime Video, Fire TV and Samsung TV Plus. This role requires technical expertise and working knowledge of operating a 24/7 linear TV channel, working within cloud based playout systems (Amagi, Frequency or similar), as well as experience with live broadcast environments. The position may lead a team of contractors, while scaling and growing the channel in order to meet and anticipate the overall business needs of the organization. This role will collaborate with technical and product teams on Amazon’s “Shop the Show” integration, helping them prioritize features on the roadmap to ensure the best customer experience for the channel. As the senior operations lead for the channel, you will analyze data to influence business operations and scaling decisions, you will define objectives, implement measurable improvements and influence resource allocation. This role operates in a high-visibility, always on live broadcast environment, requiring the ability to quickly resolve crises with cross-functional teams while maintaining composure.

Requirements

• Experience leading teams
• Knowledge of deliverables and technical specs for streaming assets
• 5+ years experience running the technical operations for a dynamic 24/7, always on, television channel (cable, broadcast, FAST) with live insertion
• 8+ year professional experience in broadcast, linear, FAST or related fields
• Experience in a live control room environment, interacting with technical directors, transmission operators, and producers
• Hands on experience operating broadcast playlists using Amagi, Frequency, Crispin, or others

Nice To Haves

• Experience working in a fast-paced environment similar to a high-tech start-up
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
• Independent creative and technical decision making on content selection, playlist, and live operations in a fast paced environment without having time to always check with other stakeholders
• Experience managing budgets

Responsibilities

• Responsible for the day-to-day operations of the Amazon Live 24/7 shopping channel, including owning relationships with vendors, running daily staff meetings, maintaining best practices as it relates to broadcasting (Video/Audio quality, Metadata, Playlisting within Amagi system, Live insertion), problem solving issues as they occur in a scalable manner, managing budgets and hands on operational work
• Own the technical pipeline which includes expert knowledge of broadcast industry trends which can be added seamlessly in order to further scale the operation.
• Create and manage Standard Operating Procedures (SOP) for the channel's ever changing technical requirements
• Develop, mentor, and scale a team of contractors to support the goals of the channel, including expansion to multiple distribution points and increased live broadcasts outside of core business hours
• Collaborate effectively with technical and product teams (both internal and external), breaking down complex technical and cross-functional requirements, including driving roadmap prioritization
• Act as channel’s POC to other departments/organizations within Amazon, including Prime Video and FireTV (Live Operations, Product and overall PV FAST Business/Vendor relationships)
• On-call for select weekends and nights as needed for tech support needs of the channel

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed