BROADBAND INSTALLER APPRENTICE

City of Thomasville•Thomasville, GA

65d•Onsite

About The Position

Under general supervision, performs a variety of duties pertaining to the installation and maintenance of video, voice and data services to residential and commercial premises. This position is “certified” in installation and provisioning of CNS data services. Reports to CNS Operations Supervisor.

Requirements

Must have a valid driver’s license and driving record must meet the requirements outlined in the company’s Driver Safety Standards.
Must have a high school diploma or GED.
Must be physically able to climb poles and/or ladders and be able to perform work at heights.
Must be able to lift, carry and handle ladders and weights up to 90 pounds.
Must meet Thomasville Utilities standards of appearance and demeanor at all times.
Must work well with other company employees to provide excellent customer service.
Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services.

Responsibilities

Performs new cable installations from system feeder tap port to the customer’s equipment interface. This includes aerial / underground drops and inside wiring to customer video and data equipment.
Installation and provisioning of high-speed Internet services to new and existing customers via cable modem to include networking.
Provides Level I data support, Troubleshoots cable modem, Ethernet network, OS and CPU equipment.
Installs various software and hardware to enable customer Internet access.
Troubleshoots and finds drop related problems.
Replaces or rewires house drops or any part thereof when it is necessary to correct drop related problems.
Educates customers of proper operation and use of interface equipment. Provides customers with information on company services and costs.
Coordinates with scheduling, dispatch, or supervisors on job status, problems encountered and rescheduling requirements.
Recovers company equipment from customer’s premises when performing disconnection
Is responsible for the safe care and use of company vehicles, tools and equipment at all times.
Performs all duties safely in accordance with Thomasville Utilities’ safety policies, training and procedures. Reports all hazardous conditions to immediate supervisor for correction.
Performs on-call rotation as assigned by supervisor.