BROADBAND INSTALLER APPRENTICE

City of Thomasville•Camilla, GA

2d•Onsite

About The Position

Under general supervision, performs a variety of duties related to installing and maintaining video, voice, and data services at residential and commercial premises. The position is certified in the installation and provisioning of CNS data services and reports to the CNS Operations Supervisor. Work is primarily performed in the field, often independently, with daily work typically scheduled as customer appointments. The employee may work under houses or in attics, where conditions can be excessively hot and dirty, and may be exposed to extreme weather. Some duties involve manual tasks and traversing rough terrain. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions. Other incidental duties may be assigned.

Requirements

Valid driver’s license and a driving record that meets the requirements in the company’s Driver Safety Standards.
High school diploma or GED.
Physically able to climb poles and/or ladders and work at heights.
Able to lift, carry, and handle ladders and weights up to 90 pounds.
Meet Thomasville Utilities’ standards of appearance and demeanor.
Work well with other company employees to provide excellent customer service.
Maintain excellent customer relationships and a high level of customer satisfaction with the company and its services.
Be self-motivated when performing work independently.

Responsibilities

Install new cable from system feeder tap ports to customer equipment interfaces, including aerial and underground drops and inside wiring to video and data equipment.
Install and provision high-speed Internet service for new and existing customers using cable modems, including networking.
Provide Level I data support and troubleshoot cable modems, Ethernet networks, operating systems, and CPU equipment.
Install software and hardware needed to enable customer Internet access.
Troubleshoot and identify drop-related problems; replace or rewire house drops or parts of drops when necessary.
Educate customers on the proper operation and use of interface equipment and provide information about company services and costs.
Coordinate with scheduling, dispatch, or supervisors about job status, problems encountered, and rescheduling needs.
Recover company equipment from customer premises during disconnections.
Safely care for and use company vehicles, tools, and equipment.
Perform duties safely in accordance with Thomasville Utilities’ safety policies, training, and procedures, and report hazardous conditions to the immediate supervisor.
Participate in on-call rotation as assigned by the supervisor.