Broadband Fiber Technician

ON TRAC COMMUNICATIONS•Lenoir City, TN

1d•Onsite

About The Position

On Trac Communications is a privately held company that provides end-to-end labor solutions for the Fiber Broadband Industry. This includes design and engineering services, aerial and underground construction, in-home fulfillment installations, and 24/7 service and maintenance across a nationwide client coverage area. The company partners with municipalities, cooperatives, cities, and private ISPs, emphasizing quality, urgency, image, customer experience, and safety through local community partnerships. On Trac Communications offers competitive wages, benefits, training, and a supportive environment for employees to learn, grow, and advance their careers. The Broadband Installation Technician connects telecommunication services in customers’ homes and offices. This position involves testing and troubleshooting equipment and connections to ensure televisions, computers, and wireless devices are working properly, while also maintaining well-organized cables and cords. The technician is expected to be punctual, communicate proactively with customers, be prepared for tasks, and provide respectful, patient, and thorough explanations of the installed services to ensure a best-in-class customer experience. This is a full-time position with competitive wages and benefits, and paid training is provided, meaning no prior experience is required. Technicians have opportunities for advancement and skill development.

Requirements

High school diploma or equivalent required
Strong computer, network, and electronics skills and knowledge
Ability to utilize applications on a tablet device
Excellent communication skills are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience
Strong customer service orientation
Positive, solutions-oriented attitude with strong analytical, and problem-solving skills
Ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring meticulous attention to detail and accuracy
Current valid driver’s license and ability to remain insurable under the vehicle liability policy
Ability to pass a comprehensive background investigation
Subject to Controlled Dangerous Substance (CDS) and Alcohol testing
Ability to perform physical activities that require considerable and sustained use of your arms, legs, and moving your entire body, such as climbing, lifting, balancing, walking, stooping, sitting, standing, reaching, lifting/handling materials up to 75lbs, pushing/pulling, and safely negotiating elevated work and small spaces
Must be able to wear required PPE
Prolonged periods of sitting, standing, operating, and working with technical equipment and tools
Ability to drive a vehicle for extended periods
Must be able to work in a non-climate-controlled environment & inclement weather
Ability to utilize hand tools, identify wire size/color, and accurately utilize measuring devices
Ability to complete tasks requiring fine manipulation with small components and wires
Ability to speak and impart oral information and detailed instructions to clients and team members accurately
Ability to hear, understand, and distinguish speech and/or other sounds
Ability to see and work with small objects (less than 20 inches) including tablets and screens as well as see persons or objects peripherally and at a distance of 20 feet or more

Nice To Haves

1+ year of previous broadband installation experience preferred
Ability to work some evenings and/or weekends preferred

Responsibilities

Install telecommunication services in customers’ homes and offices; test and troubleshoot equipment and connections to ensure working properly
Thoroughly and patiently provide education to customers on the services installed and answer all customer questions prior to leaving the premises
Arrive on time for scheduled appointments, and communicate with customers proactively to advise when you will arrive and ensure they will be onsite
Utilize test equipment to ensure signal strength and connection
Process work orders prior to heading out, ensuring you have all necessary equipment and tools
Review work orders and work performed prior to leaving the premises to ensure work is complete and of the highest quality
Clean and maintain the interior and exterior of company vehicles, communicating any performance or maintenance issues to the Manager and Fleet Director
Adhere to driving and safety laws and company policies at all times
Other projects or duties as assigned