Broadband and AI Senior Analyst- Library Department

City of San Jose • San Jose Metropolitan Area, CA

12d

About The Position

The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year. Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at its core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the Digital Empowerment and Broadband Strategy , which includes SJ Access – the number one provider of free public access to Wi-Fi connectivity. SJPL’s mission is to enrich lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org . Join us to make a difference!

Requirements

• A Bachelor’s Degree from an accredited college or university.
• Four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, or related field in general analytical work.

Nice To Haves

• Project management in an Agile environment
• Stakeholder coordination
• Contract development and management
• Data analysis
• Team leadership
• Public collaboration
• Job Expertise– Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Project Management–Ensures support for projects and implements agency goals and strategic objectives.
• Collaboration–Develops networks and builds alliances; engages in cross-functional activities.
• Planning–Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Analytical Thinking– Approaching a problem or situation by using a logical, systematic, sequential approach.
• Digital Fluency–Effectively leverages digital tools, technologies, and platforms, utilizing a forward-thinking mindset to drive organizational goals, enhance processes, lead innovation, make data-informed decisions, and foster a culture of adaptability and continuous improvement in a dynamic digital landscape.
• Problem Solving– Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Communication Skills– Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Responsibilities

• Manage and coordinate broadband permitting service levels across multiple departments and with telecommunications providers using Agile project management practices, while balancing industry needs with safe, well-designed technology, and consistent review process.
• Track, analyze, and report on broadband-related agreement compliance, service-level commitments, permitting performance, deployment progress, and progress toward the City’s Digital Empowerment and Broadband Strategy, including through data dashboards and other reporting tools; identify bottlenecks, coordinate issue resolution, and recommend process improvements.
• Support the Library’s AI governance, public initiatives, and training for staff.
• Support the City’s Community Wi-Fi operations and other connectivity initiatives that expand broadband access for underserved communities.
• Collaborate with external stakeholders on community concerns with broadband deployments, support public understanding and adoption, and advance digital empowerment goals.
• Conduct research and data analysis to evaluate emerging needs, trends, opportunities, digital equity gaps, and program performance, and develop recommendations for broadband deployment and digital empowerment initiatives.
• Coordinate with the City’s Emergency Operations Center on telecommunications needs.
• Monitor and analyze federal, state, and local laws, regulations, rulings, and court decisions affecting broadband deployment, including actions by the Federal Communications Commission and the California Public Utilities Commission.
• Report progress to senior City staff and telecommunication staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior