Briefing Consultant, Executive Experience Center

Schneider Electric•Boston, MA

About The Position

Schneider Electric is hiring a Briefing Consultant for its Executive Experience Center (EEC), based in Boston, Massachusetts. The role serves as a strategic advisor and facilitator for high-impact customer briefings, owning the experience from planning and customization through in-person facilitation and post-visit follow-up. The consultant ensures engagements support business outcomes and strengthen executive relationships. The consultant partners with sales teams to create customized briefing experiences, align executives and discussion leaders on objectives, and tailor agendas and content to customer priorities. They facilitate the entire customer visit, present corporate and selected-topic content, lead experience-center tours and discussions, capture customer insights and action items, and report outcomes to sales teams and management. The role also collaborates across the EEC and stakeholder teams, improves the program using feedback and metrics, and promotes internal participation and utilization. The position requires a bachelor's degree and at least five years of experience in executive engagement, strategic account management, or customer experience programs. The expected U.S. pay range is USD 117,600–176,400 per year, including base pay and short-term incentives. The full-time role offers benefits including medical, dental, vision, and basic life insurance; paid family leave; well-being programs; 12 holidays; 15 days of paid time off; flexible work arrangements; company share ownership; a 401(k) with match; and learning and career-development resources.

Requirements

Exceptional interpersonal and executive communication skills; a strong hospitality orientation.
Strong business acumen and ability to connect customer priorities to Schneider Electric solutions.
Skill in strategic planning, agenda design, and executive facilitation.
Ability to multitask and manage multiple briefings in a fast-paced environment.
Detail orientation and exceptional organizational skills while maintaining a strategic perspective.
Proficiency with briefing management tools, CRM systems, and Microsoft Office Suite.
Bachelor's degree required.
At least 5 years of experience in executive engagement, strategic account management, or customer experience programs.
Proven success facilitating executive-level meetings and managing complex projects.

Nice To Haves

Advanced degree preferred.
Multilingual ability.

Responsibilities

Partner with sales teams to design and deliver customized briefing experiences.
Lead planning calls with account teams and later with executives and discussion leaders to define objectives and align on desired outcomes.
Customize briefing content and agendas to reflect customer priorities and strategic goals.
Source and secure appropriate Schneider Electric executives for like-for-like engagement.
Identify and recruit discussion leaders, collaborating with the Briefing Coordinator on scheduling and logistics.
Facilitate each briefing and spend the entire visit with strategic customers to ensure seamless execution.
Present the corporate overview and selected topics, provide experience-center tours, and guide discussions toward the briefing objectives.
Capture Voice of the Customer insights and action items, and deliver post-briefing reports to sales teams and management.
Maintain collaboration with the EEC team and cross-functional stakeholders.
Drive continuous improvement through feedback, metrics, and best practices.
Promote the EEC program internally to encourage participation and utilization.