Bridge Programs Administrative Specialist II

Tri-County Technical College•Pendleton, SC

8d•Onsite

About The Position

Tri County Technical College is seeking dedicated professionals to join their dynamic team, fostering a collaborative and supportive environment for employees and students. The college is a leader in higher education, valuing creativity, inclusivity, and excellence. This role will assist the Bridge Programs Office in providing excellent transitional experiences through exceptional customer service to prospective and current students, helping them navigate enrollment, academic, and program requirements. The position is responsible for the administrative, clerical, and front-line customer service activities of the Bridge Programs Office, with additional duties to support the Enrollment Pathways division.

Requirements

A high school diploma.
Related clerical experience may be substituted for a high school diploma.
Ability to apply critical thinking skills to meet customer service needs.
Ability to communicate, both oral and written, with diverse populations.
Ability to effectively organize and prioritize.
Minimal night and weekend hours are required associated with student events and needs.
Ability to pick up, slide, or move up to 30 pounds short distances.

Responsibilities

Responsible for answering phone calls, returning voicemails, receiving/distributing mail, directing walk-in traffic, and answering questions.
Helps maintain accurate and updated databases.
Composes and maintains routine correspondence, documents, reports, charts, and spreadsheets.
Formats and prepares various documents for internal or external distribution.
Maintains efficient filing, storage, and archival systems, ensuring neatness and orderliness for easy retrieval.
Prepares materials for regular or bulk mailing, following all College and postal regulations.
Handles office purchases and inventorying.
Completes all assignments accurately and in a timely manner, utilizing appropriate technological capabilities.
Manages the front office and provides triage functions for customer service needs.
Anticipates problems, issues, and additional tasks to ensure a successful outcome.
Supervises (part-time) front office staff.
Records and maintains payroll information for student staff.
Submits, records, and tracks all requests made to various College support offices (e.g., maintenance, housekeeping, IT).
Assists with the planning and execution of events or meetings such as orientation and/or information sessions by handling designated tasks.
Completes part-time contracts, travel reimbursement requests, purchase orders/check requests, manages purchasing card accounts, and monitors departmental budgets.
Assists with College systems (Banner) tracking and processing.
Assists in Bridge Programs evaluations and assessments periodically throughout the year.
Monitors webpage and provides updates in collaboration with Marketing.
Serves on committees as well as assists in coordinating and facilitating staff, department, division, and college-wide functions.
Attends staff, department, division, and college-wide meetings.
Coordinates communication between staff members and students and disseminates information to the greater College community.
Retrieves materials from various offices on campus or delivers materials to various offices or individuals.
Uses College administrative software to perform various tasks.
Performs other duties as assigned.

Benefits

Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
Basic life insurance and optional supplements life insurance for employee, spouse, and children.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental leave
State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions.
Professional Development Opportunities: Team bonding activities/events and professional training programs.
Employee Assistance Program (EAP): Counseling and support services.
Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.