Breast Center Support Specialist

USPI•Houston, TX

1d•Onsite

About The Position

TOPS Surgical Specialty Hospital is seeking a dedicated Breast Center Support Specialist to join their team. This role is crucial for the daily systems operation and maintenance activities of the Breast Center and Hospital. The specialist will support system applications, workflow, and the clinical use of images in server environments. This position supports all four TOPS Comprehensive Breast Centers but will be based out of the Red Oak Breast Center location.

Requirements

High school diploma or GED certification
One year of experience in a hospital or customer service setting
CPR certification
Understanding of HIPAA and security protocols to protect PHI is a requirement
Proficient typing/keyboard skills
Ability to handle rapidly changing priorities while being patient and flexible
Language skills adequate for high-level written, interpersonal, and telephone communication in American English

Responsibilities

Troubleshooting technical issues with software and hardware, networks, phone systems and clinical systems.
Taking initiative to solve and prevent problems that will impact the facilities ability to safely deliver patient care or impact revenue.
Providing technical support for software including but not limited to Windows, eFax, and office.
Providing software support for locally hosted applications as well as key systems such as electronic health records.
Participating in development of Policies and Procedures within the department.
Performing all Systems Specialist procedures as written in Policy and Procedure Manual.
Performing high-quality work.
Serving as first level support to IT Manager.
Working closely with TOPS IT Manager, USPI support staff, Network Troubleshooting and Problem-solving, including factors related to network connection, data transfer performance, etc.
Assisting IT Manager with Vendor and USPI IT Support staff to ensure primary and secondary back up storage management is adequate and is in secure place. Assisting IT Manager in planning for future needs.
Security support includes badge creation, reader maintenance and camera maintenance.
Work ticket submission for facility needs.
Connectivity wired and wireless first level support.
Managing/maintaining phone connectivity from first level support for facility.
Adding/Changing/Deleting users on PACS server and PenRad, including putting new users into appropriate user groups, granting appropriate permissions, changing user’s profiles, deleting users; maintaining appropriate documentation for all PACS user management functions.
Performing quality control functions related to systems as required. Example: daily fax log.
Supporting system users with operational problems by resolving issues and concerns using internal and external resources.
Researching, identifying and making recommendations to address and resolve operational problems. Working closely with department managers/supervisors, information technology personnel, another facility staff as needed and acting as a liaison. Focus on performance improvement and quality management.
Monitoring unmatched studies and correcting studies using appropriate operations, when images are in the wrong study, when the study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
Correcting study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
Ability to troubleshoot equipment issues and notify vendors and all pertinent team members in a timely manner and provide updates on equipment status.
Adhering to Policies and Procedures as defined by Infection Control.
Demonstrating knowledge of medical records to include completing documentation for incomings CD’s, uploading discs, logging imaging exams in the system, and requesting medical records as needed.
Maintaining continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Communicating problems according to established procedures.
Demonstrating knowledge of the various computer systems used at facility.
Providing training for new and ongoing users.
Daily verification that multiple computer systems are functioning properly i.e. DR system, PenRad, Open DOCS, and phone system throughout facility.
Working with IT Manager and USPI IT Support staff to notify and coordinate installations with Vendor personnel when adding new devices (purchased workstations, servers, and archives etc., supplied by Vendor), moving or removing vendor supplied hardware, adding new purchased workstation licenses, database license, DICOM license, RIS interface license, when move/changes to modalities, connections and software/hardware updates are being made to include etc.
Assisting in installing and setup workstation hardware supplied by the organization, including physician PCs.
Assisting in maintaining phone system, voicemail, on-hold message services, and all related items.
Assisting with research.
Adhering to IT support processes and security requirements.
Planning, preparing presentations, setting up and providing necessary documentation for Breast Conference.
Serving as a resource to other members of the health care team.
Acting in accordance with the vision, mission and business philosophy of TOPS.
Maintaining patient, physician, and employee privacy and confidentiality per policy.
Following TOPS professional conduct and dress code policy.
Communicating effectively and courteously with visitors, physicians and their office staffs, patients and employees.
Assisting with other responsibilities of TOPS as deemed necessary by management.