Breakfast Supervisor

Residence Inn by Marriott Big Sky/The Wilson Hotel•Big Sky, MT

About The Position

Supervise breakfast operations, including the preparation and serving of food and beverage items, while interacting with guests in a friendly and courteous manner consistent with brand, hotel, and sustainability standards. The potential career path is Restaurant Shift Supervisor, Restaurant Manager, and Food and Beverage Director. This role may also work as a Guest Service Associate during staffing shortages or peak periods, including checking guests in and out, assisting with luggage and special requests, and resolving guest complaints. The work schedule varies and may include holidays and weekends.

Requirements

Previous food and beverage or culinary experience, or equivalent training.
Food Sanitation certification is required within 90 days of employment.

Nice To Haves

High school diploma preferred.
Food Sanitation experience or qualification is a plus.
Supervisory experience preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform according to standards and HHM core values.
Engage guests, offer assistance, and check on satisfaction.
Communicate guest service scores to drive improvement and higher guest satisfaction.
Recognize repeat guests and anticipate needs based on breakfast preferences.
Assist with setting up, cleaning, and organizing breakfast service and pantry areas.
Take and record temperatures of food and food storage areas, such as refrigerators and freezers.
Ensure food is stored in designated containers and areas and meets food-handling standards.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Work as a Guest Service Associate during staffing shortages or peak periods, including checking guests in and out.
Assist guests with luggage and special requests, and resolve guest complaints.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.