Breakfast Attendant Supervisor

Stonebridge Hospitality Associates • New York City, NY

18d • $19 - $21

About The Position

The Breakfast Supervisor is responsible for leading and organizing breakfast attendants, ensuring high guest satisfaction through proactive service and interaction. This role oversees the setup and maintenance of the breakfast area while managing guest feedback and service recovery to enhance the overall breakfast experience.

Requirements

• A t least 1 year of related experience or training.
• Strong leadership and communication skills to manage and train a team of breakfast attendants.
• Excellent customer service skills, with the ability to handle guest feedback and resolve issues.
• Ability to multitask in a fast-paced environment while maintaining high standards of cleanliness and service.
• Basic knowledge of food safety and sanitation regulations.
• Must have New York City Food Protection Certificate and be bilingual.

Responsibilities

• Oversee the correct and timely setup of the breakfast buffet and kitchen line, ensuring it meets brand standards.
• Supervise and train new breakfast attendants to maintain high service and cleanliness standards.
• Maintain cleanliness and organization of the breakfast area, ensuring tables, chairs, and surfaces are regularly cleaned.
• Ensure all glassware and silverware are polished and properly set for service.
• Monitor and exceed Salt Scores, keeping them 5 points above brand standards.
• Manage guest satisfaction by resolving issues promptly and communicating service recovery incidents with the Manager on Duty.
• Assist breakfast attendants in completing daily side work tasks, including cleaning tables, chairs, and floors.
• Replenish the breakfast buffet and kitchen supplies as needed during service, ensuring timely and efficient operations.
• Set up tables and assist with the transition to lunch service daily.
• Ensure compliance with food safety standards, including proper food handling and preparation.
• Perform additional tasks and responsibilities as requested by the supervisor or manager.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees