Breakfast Server

Charlestowne Hotels•Starkville, MS

12d•Onsite

About The Position

The Breakfast Server is to interact with all guests and ensure they have a great experience when dining at the Inn. The Breakfast Server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Requirements

One year of prior food and beverage experience preferred
Prior guest relations training
Knowledge of proper food handling
Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
Strong written/verbal communications skills
Positive upbeat attitude/personality
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
Punctuality and reliable attendance are required
Proper food safety training and certification as described by law
Experience working with computers (MS Office/Google)
POS (Micros, Aloha, etc.) and reservation software (Open Table)

Responsibilities

Greet all customers warmly and with appropriate greetings
Adhere to grooming and appearance standards
Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
Take guest food and beverage orders accurately
Knowledge of current menu choices, specialties and menu deviations
Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
Ensuring a memorable dining experience
Accurately record revenue and accept cash, credit card, room charges and direct billing payments
Maintain confidentiality of proprietary information and protect company assets
Perform basic cleaning tasks as needed or directed by supervisor
Filling as need for absent team members
Assist with special events if needed
Assist customers with disabilities
Thank guest with genuine appreciation
Answer telephone using appropriate etiquette
Develop and maintain positive working relationship with co-workers and others
Comply with quality assurance expectations and standards
Bus tables and assist with processing dirty dishes if necessary
Assist kitchen with prep work or plating if necessary
Clean all front of the house areas including windows, light fixtures and entrance as assigned
Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned