Breakfast Host (Part-Time)

Auberge Collection•Newport, RI

4h•Onsite

About The Position

The Vanderbilt, Auberge Collection is a former mansion-turned-storied 33-room luxury resort located in downtown Newport. Originally built in 1908 by scion Alfred Gwynne Vanderbilt, the property is the coastal city’s social hub and a vibrant, historic gem meticulously restored with elegant fireplaces and museum-quality artwork. Dining options include The Dining Room, The Living Room, The Conservatory, and the popular rooftop bar, The Roof Deck, offering sweeping views of Newport Harbor. The resort also features a spa, fitness center with indoor and outdoor pools, and a variety of local experiences. The role of Restaurant Host is to uphold the welcoming atmosphere that defines the hospitality of The Vanderbilt, Auberge Collection. As a key member of the Auberge family, this role provides exceptional service, ensuring a positive experience for guests from arrival to departure.

Requirements

Prior experience in customer service or hospitality, preferably in a high-end setting.
Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
Must be of minimum age to serve alcohol.
Flexibility to work a variable schedule, including weekends and holidays.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
Resolve guest complaints promptly to ensure satisfaction.
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.