BREAKFAST ATTENDANT

Algonquin Resort•Toronto, ON

6d•Onsite

About The Position

The Breakfast Attendant is responsible for providing personalized service to all guests, setting up and maintaining the breakfast buffet according to brand standards, and preparing various food and beverage items. This role also involves ensuring the cleanliness and organization of the breakfast area, managing inventory, and adhering to health and safety guidelines. The attendant will act as a hospitable host, greeting guests, providing assistance, and ensuring established service procedures are followed.

Requirements

Active listening skills are required to recognize, understand and fulfill guest requirements.
Ability to work with minimum supervision
High school graduate or equivalent experience
Excellent communication skills must also be able to read and write
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Availability to work the morning shift, any day of the week including weekends and holidays

Nice To Haves

Provincial serve safe certificate an asset (can be acquired upon hire)

Responsibilities

Provide personalized service to all guests.
Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
Follow menu requirements as provided by the brand.
Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
Stock coffee, juice, and milk.
Set up serving dishes/trays, utensils, cups, and other paper products.
Set out/arrange cold food, such as pastries, cereals, etc.
Prepare and set up hot food items.
Restock items consistently throughout the breakfast hours and for the next day.
Maintain the breakfast area in a clean condition during the hours of operation.
Clear and sanitize tables and chairs as they are vacated.
Clean buffet counter and empty trash as needed.
Wash serving equipment and return to storage.
Return reusable food supplies to storage.
Complete the required cleaning daily, based on the cleaning frequency chart.
Serve as a pleasant, hospitable host, greet guests and provide assistance.
Be sure that established service procedures are always followed. Thank the guest and invite them to return.
Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
Assist General Manager with ordering or purchasing food supplies.
Adhere to all health and safety guidelines and standards.