Breakfast Attendant

Sage Hospitality•Bethesda, MD

2d•Onsite

About The Position

Sage Hospitality Group is looking for a Breakfast Attendant to join the Food & Beverage Team at the Embassy Suites by Hilton Bethesda. This role involves overseeing breakfast service for guests, ensuring a quality dining experience with high food quality standards and excellent guest satisfaction. The position requires preparing food and beverages, maintaining clean and sanitary kitchen and dining areas, and contributing to a positive and engaging work environment within a team focused on learning and development.

Requirements

High school education or equivalent.
Previous experience in a similar position of 3 months or longer.
High school graduate level mathematical aptitude.
Knowledge of ordering procedures.
Knowledgeable of safe food handling processes.
Past experience in dealing directly with the public.
General knowledge of basic customer service skills.
Competent in oral and written English.
Vision ability to read written communications and handle paperwork processing.
Ability to lift trays, dish racks, glass racks, etc. weighing 20-40 lbs.
Ability to push carts, Queen Marys, hotboxes, portable bars weighing 50-100 lbs.
Ability to carry trays, dish racks, glass racks, etc. using both hands at 20-40 lbs.
Manual coordination to punch buttons, grasp items, and balance/carry trays.
Ability to bend to lower cabinets and lift trays.
Mobility to maneuver in narrow areas and between seated guests.
Continuous standing required (100% of the time scheduled).
Ability to climb approximately 12 steps (20% of 8 hours).
Moderate comprehension and literacy to read records and special requests.
Ability to perform multiple tasks at one time.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing.
Highly organized and able to pay attention to sound and sight details in crowded and noisy situations.
Ability to use tact and understanding when dealing with customer service problems, including stressful situations.

Responsibilities

Prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations.
Replenish all food and beverage items during the meal period, ensuring items are fully stocked and kept at safe temperatures.
Keep all tables bussed and cleaned throughout breakfast and happy hour, ensuring the dining area is clean and vacuumed.
Receive and unpack items from food vendors, dating and packing them according to safety standards using FIFO.
Greet guests, assist with service, and replenish coffee as time permits.
Build rapport with guests, solve problems, and report any complaints or issues to management.
Learn about hotel guests by gathering information through conversations.
Pass on sales leads obtained during guest discussions to management.
Create and maintain a pleasant presentation for breakfast.
Maintain a clean breakfast area, store food, and remove trash as needed.
Look for cost-effective ways to improve breakfast appeal.
Assist in maintaining safety equipment and emergency procedures.
Maintain a friendly, cheerful, and courteous manner at all times.
Perform other duties as assigned, requested, or deemed necessary by management.