BRAVO Community Connector

ICM•Little Rock, AR

1d•Onsite

About The Position

The BRAVO Community Connector assists with the development and operation of the BRAVO program. This role assesses, plans, implements, and evaluates customer care needs related to therapeutic recreation. The connector helps individuals understand their needs and limitations and how to manage them. They coordinate activities supporting learning in areas such as self-care, sensory/motor development, socialization, daily living skills, communication, pre-vocational skills, community living, and social skills. The position involves developing curriculum for pre-vocational and vocational activities, monitoring and developing individual program plans, and conducting on-site and off-site activities and classes. The role also includes assisting with customer transportation, documenting customer care, and completing all internal and external documentation for the BRAVO program. Ensuring professional effectiveness through education and development, and maintaining up-to-date knowledge of regulations like Medicaid standards and DDS regulations are key aspects. The connector will also assist in coordinating and bridging the ICM BRAVO and Supported Employment programs, and train Job Coaches, BRAVO Connectors, and BRAVO Store Managers. Attending conferences and training sessions, and performing other duties as assigned by the Supervisor are also part of the role.

Requirements

High School Diploma or GED required.
Minimum of 2 years experience in therapeutic recreation.
Ability to perform tasks efficiently.
Able to type and use computer efficiently.
Able to operate various office equipment such as copier, multi-line phone system, and fax machine.
Must be able to interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience.
Must be a self-motivator with ability to take ownership of job responsibilities.
Must have strong organizational skills.
Demonstrated ability to work with mentally, emotionally, or socially impaired individuals.
Requires full range of body motion including handling and lifting, manual and finger dexterity, hand-eye coordination, and the ability to perform job related duties which may require lifting, standing, bending, stooping, stretching, walking, pushing, and pulling with or without reasonable accommodation.
Knowledge of the theories and concepts of therapeutic recreation, leisure, social psychology, and human development.
Demonstrated communication, organization, and time management skills.
Demonstrated problem solving and planning skills.
Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.
Understands the mission and vision of Independent Case Management.
Operates within the concept of client focused care.
Must be an effective team member.
Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies.
Maintains knowledge and conforms to ICM policies and procedures.
Maintains positive relationships with internal and external customers.
Is effective in interacting with others, motivation, and problem-solving.
Proactive in meeting the needs of customers, clients, and staff.
Responds promptly to needs or requests.
Keeps department manager informed of problems and recommends solutions.
Participates in education/development of staff and customers.
Develops specific work plans and due dates.
Follows through on planned assignments within assigned timeframes.
Effectively prioritizes assignments.
Willingness to take on other job duties as assigned.
Adjusts to change, work pressures or different situations without undue stress.
Demonstrates skill in developing improvements in current processes.
Effective in cost control and resource utilization.
Adheres to dress code, personal hygiene, conduct, and attendance policies.
Accepts both positive feedback and feedback for improvement.
Demonstrates a supportive/positive attitude towards the company and fellow employees/staff and is a positive team member.
Expresses self in an organized, comprehensive, articulate and concise manner.

Nice To Haves

Bachelor’s degree is preferred.
Will consider additional experience in lieu of degree.

Responsibilities

Assists with the development and operation of the BRAVO program.
Assesses, plans, implements and evaluates customer care needs as it relates to therapeutic recreation.
Assists the person receiving services in understanding their various needs and limitations and how to manage them.
Coordinates activities that will support learning and assistance in self-care, sensory/motor development, socialization, daily living skills, communication, pre-vocational skills, community living and social skills.
Develops curriculum for pre-vocational and vocational activities and training.
Monitors and develops the individual program plan.
Conducts on-site and offsite activities and classes for customers.
Assists with transportation for customers between different locations.
Documents customer care in health records according to standards.
Completes all internal and external documentation for BRAVO program.
Ensures own professional effectiveness through education and professional development.
Maintains up to date knowledge of regulations including Medicaid standards and DDS regulations.
Assists with the coordination and bridging of the ICM BRAVO and Supported Employment programs.
Trains and certifies (if applicable) Job Coaches, BRAVO Connectors, and BRAVO Store Managers for the ICM BRAVO and Supported Employment programs.
Attends various conferences and training sessions as needed.
Performs other duties as assigned by Supervisor.