Branded Retail Account Manager

Equator Design • Toronto, ON

2d • CA$75,000 - CA$85,000

About The Position

Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft. The Primary Purpose of this role is to partner with the Client’s internal retail design and project management teams to manage the design and production of print and digital materials for branded retail shopper marketing campaigns, ensuring efficient workflow between the creative and executional phases in the delivery of all production files and materials on time, on budget and in line with quality standards. The General Overview of the role involves managing communication between the Client’s internal retail design team, Marks design studio, and Client’s translation and production partners for branded retail design adaptation. This includes aligning with the Client on brief and scope of work and monitoring/adjusting project execution for profitability, on-time delivery, and adherence to design and brand standards.

Requirements

• 3-5+ years experience in client service and project management on brand and design adaptation, preferably in a retail design / shopper marketing environment.
• Bachelor’s degree in Marketing, Business Administration, or Design
• Proficiency with using Mac OS, Microsoft Word, Excel, and PowerPoint (or Keynote)
• Proficiency with using project management platforms such as Workfront, Monday, Asana
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Nice To Haves

• Thorough understanding of creative and production processes for print and digital shopper marketing.
• Experience in quoting, tracking and reporting project-level revenue (internal) and budget (external)
• Experience working in a matrixed, client-embedded environment as a project manager and trusted partner.
• Collaborative, agile and proactive approach to problem-solving
• Curious nature and a commitment to continuous learning and process improvement.

Responsibilities

• Develop and demonstrate deep understanding of Client’s culture, brand, marketing objectives, partnerships, and production processes
• Oversee branded retail projects, managing end-to-end from design to prepress
• Lead project kick-offs, client status meetings and internal briefings, and maintain project status reports
• Act as central liaison between all internal and external stakeholders during project execution
• Write briefs in conjunction with the client, aligning on campaign objectives and design intent
• Provide internal creative/production guidance and ensure that creative aligns with the briefs and brand guidelines
• Act as a final check on all design work to ensure high standards are met, error-free
• Liaise with client, production partners and internal team to resolve client and project related concerns
• Provide estimates prior to work starting, based on approved rate cards and internal project plans developed in conjunction with studio PMs, creative leads, and resource management
• Maintain internal budget tracking and generate monthly invoices
• Provide line of sight to upcoming projects for revenue forecasting and resource planning
• Multi-task and problem-solve on a daily basis, and collaborate with broader Marks teams
• Optimize internal and external resources for efficiency, creativity, and design quality.

Benefits

• Equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level